Multiple problems

  • Resolved Pierre236

    (@pierreto)


    2 years, 1 month ago

    I bought the pro version, but I waited more than two weeks to get an answer to the fact that the translated texts are stuck to the url.

    After more than 2 weeks, I was just told that this problem had already been fixed and that I had to download the new version, but I just installed the new version, I don’t have any more!

    More serious, the URLs of category and forum refer to 404 pages, at the beginning I thought that it came from the template, and the support of the template worked 6 days on it without finding a solution.

    Then I change template but I have the same problem with twenty twenty of wordpress, and after deactivations and tests, I saw that it is not related to my plugins.

    I wrote to your “pro support” too, but I’m worried, if I have to wait more than 2 weeks.

    I already tried the solution years ago, in the end I lost a lot of money and had to uninstall the plugin losing my translations.

    Now, I’m already at 100 euros of Deepl translation, I hope I won’t be in this situation again!

    Unfortunately, other solutions with Deepl require astronomical amounts for large sites like mine.

    Desperate!

    • This topic was modified 2 years, 1 month ago by Pierre236.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi Pierre,

    Do you refer to the mechanical instruments site I’m investigating? If so, I will let you know more in a few days (it’s not about 2 weeks — you opened the ticket a few days ago).

    If it’s about another issue, please give me more details about it, which of our support engineers you spoke with.

    Thread Starter Pierre236

    (@pierreto)

    It’s ok now, the biggest problem, category link, was resolved.

    I don’t understand why this is not documented, I’ve done a lot of research before without finding the simple answer that you shouldn’t remove the “category” from the url

    And someone is working on solving the other problems.

    PS: The answer to my ticket, after checking, took 6 days, as it was the following week, it seemed longer.

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Probably there wasn’t clear at the first glance that we have to deal with a category page.
    However, we are glad to know is working fine now.

    Best Regards,

    • This reply was modified 2 years ago by Alex.
Viewing 3 replies - 1 through 3 (of 3 total)
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