Multiple Order Refunded Notifications

  • Resolved amiaboutique

    (@amiaboutique)


    6 years, 9 months ago

    Hello,
    As of yesterday afternoon we are receiving multiple email notifications for the same order that was refunded. The emails are exactly the same and are being sent to both of our store email accounts and, I assume, the customer. The refund was only actually processed once through PayPal, but as of this morning, we are still receiving emails. Sometimes they’re just minutes apart, sometimes there are hours between when they are received, but they are always the exact same email for the exact same refund. Any idea what could be causing this?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Before looking at that, it may be a conflict with a plugin or it could be a server issue. Particular if a plugin is doing anything to cron or emails. ??

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    I am having this exact same issue. This thread doesn’t provide a resolution. Can someone help please?

    Only thing I would add to the original post would be that I manually processed the refund in the WP dashboard before logging into PayPal to refund the customer. Could the order of this cause problems/be the reason for the duplicate email notifications?

    Just encountered this issue on a client site. Refunded using the “refund via PayPal” button on 2 test orders. Fortunately the refunds were to myself to reverse these test orders, so the nearly 100 email notifications came to me rather than to an actual customer. Would love to figure out what caused the issue before we run into an actual customer that needs a refund. ??

    Would be happy to provide status report info, plugins/extensions used on this site, specific info regarding the test orders that were refunded.

    Thanks in advance for any help resolving this issue.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @corinnarake @bellovia This thread was previously resolved, so no further action will be taken here. You can start your own threads in order to get support from those working the forums.

    Additionally, we have seen issues where caching and/or blocking of the PayPal IPN requests has caused issues. The emails are sent multiple times due to PayPal does not get a successful connection back to the site and attempts to send additional requests. This doc contains steps on how to debug IPN issues:
    https://docs.woocommerce.com/document/paypal-standard/#section-21

Viewing 5 replies - 1 through 5 (of 5 total)
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