Multiple order email/stock reduction

  • Resolved konraddo

    (@konraddo)


    2 months ago

    Dear Sir/Madam. I kindly ask for help. Sometimes when a customer places an order, I get a double email with information about a new order – which also causes a double reduction in the stock of the products he ordered. I saw that in plugin version 3.9.9 you solved a similar problem (*[Fix] – Multiple order note/stock reduction issue in iDEAL) – unfortunately, it appears for me regardless of the payment method. I have plugin version 3.9.10 and woocommerce 9.0.2.

    Thank you very much in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    Greetings from Webtoffee!

    We understand that you are getting multiple order confirmation emails. Which payment method was used to complete this order? We would require logs of the affected payment to get more insights into the issue. You will get it from Stripe Dashboard -> Developers -> Logs and look for the logs of the affected payment intent. If you find it difficult to share it here, share using the link here.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    Upon reviewing the logs, it was observed that the issue did not explicitly reference multiple orders. This anomaly appears to be attributed to the presence of active Stripe keys within your staging environment. Could you please investigate this possibility?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @konraddo,

    This discussion thread has been inactive for some time. We will now mark it as resolved. Should you encounter any issues, please create a new topic in the forum.

Viewing 3 replies - 1 through 3 (of 3 total)
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