Multiple Labels: Spinning wheel

  • When we create one label the plugin works really fine. But from time to time we need to create multiple labels. It works – but we only see the spinning wheel. We cannot download the labels. Instead we go to our DHL-account and there we see in “printed labels” the created label. Do you have any hints on how to solve that problem? Any help appreciated.
    Dennis

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hello,
    Can you make sure you have https installed on your site, and also please increase the post_max_size and Max_Execution_Time on your php ini and check, if the error still occurs, we’ll check further and provide you with a solution.

    Kind Regards

    dhlsupport_yago

    Thread Starter schmidtsteks

    (@schmidtsteks)

    Thanks for your reply. We added this code to php.ini:
    memory_limit=512M
    upload_max_filesize = 64M
    post_max_size = 64M
    max_execution_time = 300

    Now we are getting a completely new error message: “File cannot be saved”.

    Hello,
    Please check the file permission on your web folder, it should have web write access, (please get help from your hosting provider if you don’t have a good knowledge on this)

    Kind Regards,

    dhlsupport_yago

    Thread Starter schmidtsteks

    (@schmidtsteks)

    Hi, what web folder exactly do you mean? Uploads in wp_content?

    Thread Starter schmidtsteks

    (@schmidtsteks)

    Is there no solution? We cannot download multiple labels now for months. They are created and can be printed only via dhl.com.

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hi @schmidtsteks

    As I understand, now you cannot download any label ? can you check the labels folder permission

    wp-content/uploads/woocommerce_dhl_label

    it should be 755 , if its correct, can you send the log file or your staging website creds to our email “dhlsupport [at] progressusmarketing.com” so we can check it

    Thread Starter schmidtsteks

    (@schmidtsteks)

    NO, we can download only labels if we create ONE. Then there is no spinning wheel in the plugins section.
    Only if we create multiple labels the labels are generated as we can see on dhl.com. But the process in WooCommerce is not finished. We always see the spinning wheel. When we load the page again we see the details of the labels. But we cannot download them as for the system they are not generated.
    Do you understand what I mean? I can make a video of what I mean if neccessary.

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    I understand, can you enable the debug then try to create multible labels and check if any error appear or send the debug file to our email

    thank you

    Thread Starter schmidtsteks

    (@schmidtsteks)

    How do I enable the debug?

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    you can add this code to the wp-config.php file

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );
    define( ‘WP_DEBUG_LOG’, true );

    after that, try to create the labels and check debug.log file (wp-content/debug.log)

Viewing 10 replies - 1 through 10 (of 10 total)
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