Multiple item purchase not calculating correctly

  • Resolved MBV

    (@mbv)


    7 years, 7 months ago

    Hi,
    there seems to be a problem with the rates given when selecting multiple items, basically not working properly and I am not sure how to go about debugging it anymore. I believe I have entered weights and dimensions correctly.

    Yet some small multiple items result in a higher cost than larger multiple items. And some multiple larger items shouldn’t cost so little.

    Please assist ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    I’m sorry to hear you’re having trouble with the shipping rates for multiple items.

    I can’t replicate any issues with shipping costs not being correct on my test site, comparing them to USPS.com

    Are you using USPS or Canada Post?

    Are you packing items individually instead of together?

    What size is your product?

    What packaging are you expecting it to be packed into?

    What cost are you getting (and for what method) compared to the official website?

    Please let us know, thanks!

    Thread Starter MBV

    (@mbv)

    Another example, more items can cost less in postage than fewer items.

    Thread Starter MBV

    (@mbv)

    Thanks for your quick response!
    Just briefly as I have to go now:

    Using USPS. Packing together. The product 2 attributes with many variations: 1 attribute with 2 basic sizes: 3 x 3 x 2.5 and 8 x 8 x 2.5 inches, and then 8 variations in another attribute for flavors. Weight is light so not an issue. Have ticked for posting only with Priority Mail Flat Rate boxes. Costs I’m getting are all over the place.

    Thanks for your help!

    Plugin Support Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    Thanks. Can you please raise a ticket at https://woocommerce.com/my-account/create-a-ticket/? – select WooCommerce Extensions and then WooCommerce Services from the dropdown.

    We need to get some private information from you to login, so we can’t ask for that publicly here.

    Make sure to include a link here and what product to test with, what rate etc.

    Much appreciated!

    Thread Starter MBV

    (@mbv)

    Thanks, I have done that now and will await further support.

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    This resulted in a server-side bug fix that was released a few weeks ago.

    I’m marking this resolved – don’t hesitate to create a new thread or open a new ticket if you need further assistance!

Viewing 6 replies - 1 through 6 (of 6 total)
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