Multiple Issues…support response slow

  • Resolved Patrick Wyzorski

    (@patrickwyzorski)


    3 years, 6 months ago

    Hey, I’m a licensed Pro user on Version 1.1.6.

    I’m seeing multiple issues:
    * Duplicate records getting created in IFS (no SearchResponse inquiry)
    * Affiliate tracking not working correctly, IFS “sales_affilate_id” field not being set
    * Backend search by email not working in GF/IFS logs

    I have filed multiple tickets with your support on your website, but the responses have not been that useful.

    The issues I’m seeing are rather significant, and my deadline to make a decision on if this plug-in is going to work for my project is now. Can you please step up the support on this?

    Ticket IDs: 16439 & 16444

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor sbazzi

    (@sbazzi)

    Hey @patrickwyzorski,

    I will check in to this with our team,

    Thank You – Sam

    Thread Starter Patrick Wyzorski

    (@patrickwyzorski)

    Hey @sbazzi.

    Don’t worry about it. I’ve already removed the plug-in from my project. I do not believe it works as advertised. I also found the documentation and support to be insufficient.

    Life comes at you fast.

    @patrickwyzorski I wish I would have read this sooner. Sadly it is to late for us to get a refund after spending to much time trying to make their netsuite plugin work. (not the same plugin as yours, just the same service)

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @dave-lozier,

    Feel free to reach out to me at samer at crmperks dot come.

    I am sure I can help, with the issue or refund,

    Thank You – Sam

Viewing 4 replies - 1 through 4 (of 4 total)
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