Multiple issues

  • Resolved therealgilles

    (@chamois_blanc)


    3 years, 8 months ago

    I am encountering multiple issues when trying to use video comments:

    1) Sometime the video recorder errors out during the thumbnail selection:

    Uncaught TypeError: URL.createObjectURL: Argument 1 is not valid for any of the 1-argument overloads.

    2) During uploading, it displays “null null null”.

    3) I get a javascript error and no videos on the video list on the backend:

    XHRGEThttps://embed.ziggeo.com/v1/applications/<…>/videos/?_wrapstatus=true&_nocache=1615951735345&limit=100
    401: Unauthorized

    4) The record video option does not appear on comments inside LearnDash.

    Please let me know if I’m doing something wrong.

Viewing 1 replies (of 1 total)
  • Plugin Author BaneD

    (@baned)

    Hi there,

    Based on the error (401) it seems that you are not allowing or are not allowed to use the app token in your website.

    What would be best is if we could know what the app token is. While it is fine to show the same on your website (within the source code), I do understand that you might want to avoid sharing it here. If that is the case, that is fine with us, just send us an email (or use the chat contact within the plugin settings) with the application token that you are using.

    That might help us see what is happening.

    PS: When you go to Ziggeo Video > Settings there is a tab for Contact Us. Once you go there, in the bottom right there will help “Help” button that starts the chat with us. It also opens a ticket if no one is available at that moment.

Viewing 1 replies (of 1 total)
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