Multiple Entries

  • Resolved lb_billy

    (@lb_billy)


    7 years, 11 months ago

    I’ve used VFB on other sites with great satisfaction, processing hundreds of entries. However, I recently have the basic version on a website and have 3 cases of multiple entries (which comes with multiple notifications and confirmations). I’ve talked to 2 of those people, and they assure me that they did not submit the form more than once, one of them is a good friend. Of the 3 multiple entries, 2 of them came in twice, the other has come in 5 times. All of the data in the multiple entries are the same (specific to those people). The times of the multiple entries are within hours. I just launched the site and form yesterday, with 72 entries so far, so it’s still early.

    Everything on my site is up to date – plugins, theme, WP. I can’t find a discussion topic on this.

    I’m not sure where to start to troubleshoot this… Your help is appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Billy, the only occurrence of this is when the user clicks more than once, but you say your friend only clicked once. By chance what versions are your PHP and MySQL?

    Thanks!
    Shane

    Thread Starter lb_billy

    (@lb_billy)

    MySQL 5.6.32, PHP 5.5…

    It’s fairly isolated, 5 users out of about 100. But still, haven’t had this problem before… Thanks, Derek

    Hi Billy, usually this only occurs when a user clicks more than once, I’ve never seen it happen otherwise. Is this still happening by chance?

    Thanks!
    Shane
    VFB Pro

    Thread Starter lb_billy

    (@lb_billy)

    I think that’s all that was happening. I put in a simple note saying to only submit once, and it seemed to stop… Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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