• Resolved wpecommercedev

    (@wpecommercedev)


    Hi, whenever we enable WooCommerce payment we can see multiple contact information or email fields on the checkout page. If we deactivate the WooCommerce payment, the checkout page works fine.

    What could be the reason and how to solve it?

    Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter wpecommercedev

    (@wpecommercedev)

    Here is a screenshot of the checkout page with multiple email fields.

    Hi @wpecommercedev

    Thanks for reaching out!

    whenever we enable WooCommerce payment we can see multiple contact information or email fields on the checkout page. If we deactivate the WooCommerce payment, the checkout page works fine.

    What could be the reason and how to solve it?

    I understand that there is multiple contact information displayed on your site’s checkout page whenever you activate the Woo Payments plugin, correct?

    I am unable to replicate the scenario on my personal site. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 2 replies - 1 through 2 (of 2 total)
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