• Resolved vinman90

    (@vinman90)


    Hello Support,

    for some weird reason it came out that multiple choice are not anymore clickable… how could i fix this?

    if you view from mobile, they are, instead, clickable.

    thank you

    • This topic was modified 1 year, 6 months ago by vinman90.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hey @vinman90 – Thanks for reaching out!

    When you have sometime, can you please try the steps shared in our troubleshooting guide and let me know how it goes?

    Kindly,

    Hey @vinman90 – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter vinman90

    (@vinman90)

    Hello Prashant Rai,

    sorry for the delay in answering; I actually have checked all the troubleshooting guide points and they seems fine to me.

    The issue still remain on desktop (on mobile everything is working fine).

    Any idea?

    Thanks,

    Vincenzo

    Thread Starter vinman90

    (@vinman90)

    Additional Info: the form (the clickability of image button) on the dedicated page is not working but the image clickability of form incorporated in the side menu (always on desktop) is working

    Hey @vinman90 – Thanks for following on this ticket!

    When you get a chance, can you please export the form and share here using tools like Google Drive or Dropbox so I can test it on my end?

    Kindly,

    Thread Starter vinman90

    (@vinman90)

    Hello Prashant Rai, thanks for your help.

    Here you go: https://filetransfer.io/data-package/ro5dSpvW#link

    Hey @vinman90 – Thanks for your intrest in this ticket!

    I imported the form to my dev setup, and on my end, the multiple choice with image choices appears to be working fine. In this specific case, I’d suggest you to please try testing for plugin conflict and see if that helps.

    Kindly,

    Thread Starter vinman90

    (@vinman90)

    That one seems a long time-requiring solution; I have tried removing the svg image option (just the list of choices without the svg) and now it turned again clickable; so the problem seems related to the svg images somehow

    Hey @vinman90 – Thanks for following on this ticket!

    When you get a chance, can you please share the outcome to the plugin or theme conflict as that might help to narrow down the issue?

    Kindly,

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Multiple choice with image not clickable’ is closed to new replies.