Multiple choice selection not working properly

Hi Abbas

Can you describe the issue a bit more? I took a look at both products and I’m not sure where something is wrong.

You are using the configurator in a bit of an unusual way, where the images hide each other. It is usually meant to be used with transparent images which build up the product, while you are using opaque images with the full visual.

Marc

Hello, Marc.

Thank you for your speedy response. Yes, I am using the plugin in a slightly different method, as I need to show the entire image rather than just a layer. Because I don’t have a skeleton for the image and its variations to overlay together. I am fine with how the plugin is now configured. However, as you can see from this product https://snover.com/bespoke-shirts/ The final choice “Cuff Style” does not change the image, although the rest of the aforementioned options do.

The same issue exists in the following product. https://snover.com/bespoke-suits/ The image does not change during selecting. The problem stems from the location where the “Pocket Style” pick begins.

Could you please assist me with resolving this issue? Oh, I’m sorry. I’m using your tool in a way that is a little different from how you made it. Because, I tried different plugins and only your plugin met my requirements. Thanks for understanding!

Best regards,
Abbas

Hello, Marc
Hope you had a wonderful weekend!

I am still waiting for your reply and please help me to resolve the issue today itself if possible. Your early attention would be really appreciated. Thanks

Hi Abbas,

Please take a look at this article: https://wc-product-configurator.com/docs/product-configurator-for-woocommerce/general-usage/changing-the-order-of-the-images/

The issue is in the order of the layers. You need to enable Reordering of images, then move the layers in the appropriate order.

Marc

I have already arranged the layers correctly as they should be. Please refer to the screenshot below for reference. The main issue I’m encountering is that the images are not updating when I select options from the Collar style or Cuff style.

For better understanding, could you please try to select the options from top to bottom of the following product? So that you will be identify the issue when you trying to select any option from Collar style or Cuff style. https://snover.com/product/bespoke-shirt/

https://drive.google.com/file/d/1qoFJvnAzDXMNL0bSkF8azl7TEi3GV0Mf/view?usp=sharing


Looking forward to hearing back from you. Thanks for your support!

Hi there,

I have taken a look at the product again, and I can confirm that the issue is with the order of the images:

If you read my previous message again, you’ll see that I talk about the order of the images.

See screenshot below (from the doc) to understand how to reorder the images:

Marc

Hi Marc,
Its perfectly working fine as the way that I wanted it. Thank you so much for your help and appreciated it!!