multiple charges when using Link through the WooCommerce Stripe Gateway plugin

  • We recently activated Link in the payment methods options in the WooCommerce Stripe Gateway plugin. We had 3 customers the were charged multiple times for one subscription. The first one twice, the second one 5 times and the third one 7 times. Customers were promptly refunded by us but we are sucking up Stripe charges.

    We had no issues of multiple charges in two years of activity, only in the last few days when we activated Link, as all 3 customers used it. We have now de-activated Link and are waiting for a reply from WooCommerce but in the meantime I gave it a one star review…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @pten111, I am sorry to hear that this happened to your site. I was not able to find a report on our end that is similar to what you experienced.

    We’d like to look into this issue further for you.

    I will go ahead and mark this ticket as solved. Can you open a ticket with us for this issue so we can look into it on our end? We look forward to assisting you further with this issue.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @pten111 This experience sounds very frustrating! I’d like to help you resolve the issue.

    You mentioned that you are waiting for a response from WooCommerce but I haven’t been able to identify a ticket from you to us and I have no way to reach you. Would you please share a ticket number if you’ve created a ticket with us already? And if you haven’t yet, please reach us by opening a ticket.

    If you include a link to this forum thread in your email and reply here, I can ensure that we respond promptly.

    Thread Starter pten111

    (@pten111)

    Ticket #8442182 + Ticket #8434360

    Still unresolved, we deactivated Link and we had no ore istances of multiple charges

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Thanks for the update here @pten111. I merged your two tickets into one and our team will respond to you by email for support.

Viewing 4 replies - 1 through 4 (of 4 total)
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