Multiple approvals of the same form?

  • Resolved oxonbees

    (@oxonbees)


    5 years, 11 months ago

    When reviewing my weekly stats CleanTalk was telling me it had approved more forms than I was actually receiving. When I look at the detailed information for a particular week (Dec 27th – Jan 03) the log is showing the same form as having been ‘approved’ in some cases 3 times (on the page linked to look at forms from [email protected] and [email protected]; for each contact 3 ‘forms’ are showing as approved but only one actual form was received (which is of course what I would expect). Thus the CleanTalk stats are showing 6 forms as approved whereas only 2 forms we in fact received (one each).

    Thanks
    Gary Thomas

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello!

    Thank you for your question.

    I tried to contact you using the form you described, and there are 2 requests I have got:

    [https://cleantalk.org/my/show_requests?request_id=f157345cd8c270c7cfb3b01fa94ee8fe]
    [https://cleantalk.org/my/show_requests?request_id=b202f8b0e69d1f02ac76f4f44dd4bd79]

    Protection works fine, contact form correctly sends requests.

    I presume there were some issues with captcha. Our plugin intercepts all data everytime user pressed “submit”. When captcha entered incorrectly, you do not receive notification from the site, but the plugin receives all form data and transfer it to log.

    If you are confused with this counts mismatch, please, disable the captcha.

    Write back to us anytime.

    Be well,

Viewing 1 replies (of 1 total)
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