Multiple admin-ajax.php crashing site

  • Resolved c4concepts

    (@c4concepts)


    5 years, 3 months ago

    We have multiple forms on our site all associated with a cookie-based workflow. There are popup forms for website conversion CTA’s as well as every download document on the page… well over 10 or 15 forms loading on the page at any one time.

    We had extremely slow load times, and eventually ended up with website 503 server errors and cancelled statuses on the admin-ajax.php calls.

    Since we require many forms on one page, how do we avoid the multiple instances of the admin-ajax.php that is crippling our site? My only work-around is to create a landing page for each form so that the admin-ajax.php only triggers once per page, but this is not ideal at all? Any help with this is much appreciated please.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello.

    I transfer this info to the development group.

    We will contact you within 2-3 workdays.

    Be well,

    Thread Starter c4concepts

    (@c4concepts)

    Many thanks.
    Yep, as soon as possible would be appreciated. The link I sent is a development copy of a live site that we have had to disable the anti-spam. Our client is already concerned about the level of spam they are getting, so I’m keep to action a resolution so that I can protect the site again soon.

    Kind regards

    Plugin Author alexandergull

    (@alexandergull)

    Okay, we will contact you ASAP.

    Best wishes,

    Thread Starter c4concepts

    (@c4concepts)

    Thanks.
    I note there is an option for: “Use AJAX for JavaScript check”

    I believe this is the action causing our issues, but it says turning it off can cause issues with caching plugins. It would be great to know if this is a possible solution or of it must be kept active set to ‘Yes’?

    Cheers

    Plugin Author alexandergull

    (@alexandergull)

    I transfer your answer to the developer.

    Please, wait for an answer.

    Be well,

    Plugin Author alexandergull

    (@alexandergull)

    Hello.

    Please, try to disable “Use AJAX for JavaScript check” option.

    Tell us if ajax errors disappeared or not.

    Be well,

    Thread Starter c4concepts

    (@c4concepts)

    Hi,
    Yep, we disabled that setting and the issue resolved immediately and site performance is back to normal.
    I wonder if this setting is required or if it will effect the quality of the spam protection? We’ll have to monitor this.
    I think it would be great if the call only occurred once regardless of number of forms on the page.
    Thanks

    Plugin Support SergeM

    (@serge00)

    Hello, @c4concepts.

    The anti-spam protection still works. I’ve passed your feedback to our programmer staff.

    We’ll see what else could be done in 1-2 work days.

Viewing 8 replies - 1 through 8 (of 8 total)
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