Multilingual problems – WPML

  • Hi guys.
    I see you’re quicker to respond to users that use your “free version” than to the ones that pay the full lifetime license. Maybe I can get an answer thsi way? I’ve sent you the same email 2 times. First one on february 14th and still no response! that’s really bad supprt!
    –
    We love your plugin, but we’re hitting a problem with a feature that would solve a legal issue on the online store of our client.
    –
    Short story: in Portugal (and we believe in most EU countries) it is mandatory that when you have product sales, you have to add to each single product page a message stating beginning and ending date and “limitation of stock”. We’ve been doing it one-by-one on each product (I know, right?!).
    –
    We found that the feature PRODUCTS >> PRODUCT INFO would solve the problem, by attributing the “sales” category to the products on sale and the message via this tool and adding the text message.
    However, when we select the “product category to include”, this field dynamically fetches the existing categories and does not link translations.
    This results in selecting product category “PROMOTIONS” (EN) to include the message but, when viewing the site in Portuguese, the products on “PROMO??ES” (translation of “promotion”) do not show the message added by the “product info” tool. Furthermore, if we set category “promotions” in English and then try to change language and go to settings in Portuguese there will be no category stated on the “Portuguese” settings.
    –
    The message itself is translatable via WPML String translator, but not the category!
    Can you help with this? Would this be something you can include in a future update?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @giljspereira,

    Sorry for no replying earlier. I’ve just replied to you via personal email, but just in case, I will reply same here.

    I can confirm that the problem you’ve described exists. Would that be acceptable to you if we add option to enter categories IDs directly, i.e. as comma separated list (instead of selecting categories from the list)? You would need to check category ID in “Products > Categories” – when clicking edit, you can see something like “tag_ID=24” in address bar..

    Best regards,
    Tom

    Phil

    (@magicfilou)

    Hi Tom

    Email support is down ? Trying with Tom@ or support@ … I receive immediately a mail error from zendesk :-/ I need support ASAP … las version provoke that :

    [Fri Apr 06 00:13:58.777686 2018] [:error] [pid 12086] [client 129.22.128.134:12551] KILLED QUERY (28243 characters long generated in /nas/content/live/evrgf57/wp-content/plugins/wpml-string-translation/inc/admin-texts/wpml-admin-text-configuration.php:147): SELECT option_name, option_value\n\t\t\t\t\t\t\t\t\t\t\tFROM hygv47jfdjj_options\n\t\t\t\t\t\t\t\t\t\t\tWHERE option_name NOT LIKE ‘_transient%’\n\t\t\t\t\t\t\t\t\t\t\tAND option_name NOT LIKE ‘_site_transient%’ AND ( option_name = ‘wcj_global_price_labels_add_before_text’ OR option_name = ‘wcj_global_price_labels_add_after_text’ OR option_name = ‘wcj_global_price_labels_between_regular_and_sale_text’ OR option_name = ‘wcj_global_price_labels_remove_text’ OR option_name = ‘wcj_global_price_labels_replace_text’ OR option_name = ‘wcj_global_price_labels_replace_with_text’ OR option_name = ‘wcj_call_for_price_text’ OR option_name = ‘wcj_call_for_price_text_on_archive’ OR option_name = ‘wcj_call_for_price_text_on_home’ OR option_name = ‘wcj_call_for_price_text_on_related’ OR option_name = ‘wcj_sorting_by_name_asc_text’ OR option_name = ‘wcj_sorting_by_name_desc_text’ OR option_name = ‘wcj_sorting_by_sku_asc_text’ OR option_name = ‘wcj_sorting_by_sku_desc_text’ OR option_name = ‘wcj_sorting_by_stock_quantity_asc_text’ OR option_name = ‘wcj_sorting_by_stock_quantity_desc_text’ OR option_name = ‘wcj_product_custom_info_content_single_1’ OR option_name = ‘wcj_product_custom_info_content_single_2’ OR option_name = ‘wcj_product_custom_info_content_single_3’ OR option_name = ‘wcj_product_custom_info_content_single_4’ OR option_name = ‘wcj_product_custom_info_content_single_5’ OR option_name = ‘wcj_product_custom_info_content_single_6’ OR option_name = ‘wcj_product_custom_info_content_single_7’ OR option_name = ‘wcj_product_custom_info_content_single_8’ OR option_name = ‘wcj_product_custom_info_content_single_9’ OR option_name = ‘wcj_product_custom_info_content_single_10’ OR option_name = ‘wcj_product_custom_info_content_archive_1’ OR option_name = ‘wcj_product_custom_info_content_archive_2’ OR option_name = ‘wcj_product_custom_info_content_archive_3’ OR option_name = ‘wcj_product_custom_info_content_archive_4’ OR option_name = ‘wcj_product_custom_info_content_archive_5’ OR option_name = ‘wcj_product_custom_info_content_archive_6’ OR option_name = ‘wcj_product_custom_info_content_archive_7’ OR option_name = ‘wcj_product_custom_info_content_archive_8’ OR option_name = ‘wcj_product_custom_info_content_archive_9’ OR option_name = ‘wcj_product_custom_info_content_archive_10’ OR option_name = ‘wcj_more_product_info_on_archive_1’ OR option_name = ‘wcj_more_product_info_on_archive_2’ OR option_name = ‘wcj_more_product_info_on_archive_3’ OR option_name = ‘wcj_more_product_info_on_archive_4’ OR option_name = ‘wcj_more_product_info_on_archive_5’ OR option_name = ‘wcj_more_product_info_on_archive_6’ OR option_name = ‘wcj_more_product_info_on_archive_7’ OR option_name = ‘wcj_more_product_info_on_archive_8’ OR option_name = ‘wcj_more_product_info_on_archive_9’ OR option_name = ‘wcj_more_product_info_on_archive_10’ OR option_name = ‘wcj_more_product_info_on_single_1’ OR option_name = ‘wcj_more_product_info_on_single_2’ OR option_name = ‘wcj_more_product_info_on_single_3’ OR option_name = ‘wcj_more_product_info_on_single_4’ OR option_name = ‘wcj_more_product_info_on_single_5’ OR option_name = ‘wcj_more_product_info_on_single_6’ OR option_name = ‘wcj_more_product_info_on_single_7’ OR option_name = ‘wcj_more_product_info_on_single_8’ OR option_name = ‘wcj_more_product_info_on_single_9’ OR option_name = ‘wcj_more_product_info_on_single_10’ OR option_name = ‘wcj_product_info_on_archive’ OR option_name = ‘wcj_product_info_on_single’ OR option_name = ‘wcj_custom_product_tabs_title_global_1’ OR option_name = ‘wcj_custom_product_tabs_content_global_1’ OR option_name = ‘wcj_custom_product_tabs_title_global_2’ OR option_name = ‘wcj_custom_product_tabs_content_global_2’ OR option_name = ‘wcj_custom_product_tabs_title_global_3’ OR option_name = ‘wcj_custom_product_tabs_content_global_3’ OR option_name = ‘wcj_custom_product_tabs_title_global_4’ OR option_name = ‘wcj_custom_product_tabs_content_global_4’ OR option_name = ‘wcj_custom_product_tabs_title_global_5’ OR option_name = ‘wcj_custom_product_tabs_content_global_5’ OR option_name = ‘wcj_custom_product_tabs_title_global_6’ OR option_name = ‘wcj_custom_product_tabs_content_global_6’ OR option_name = ‘wcj_custom_product_tabs_title_global_7’ OR option_name = ‘wcj_custom_product_tabs_content_global_7’ OR option_name = ‘wcj_custom_product_tabs_title_global_8’ OR option_name = ‘wcj_custom_product_tabs_content_global_8’ OR option_name = ‘wcj_custom_product_tabs_title_global_9’ OR option_name = ‘wcj_custom_product_tabs_content_global_9’ OR option_name = ‘wcj_custom_product_tabs_title_global_10’ OR option_name = ‘wcj_custom_product_tabs_content_global_10’ OR option_name = ‘wcj_product_info_product_tabs_description_title’ OR option_name = ‘wcj_product_info_product_tabs_additional_information_title’ OR option_name = ‘wcj_product_info_product_tabs_reviews_title’ OR option_name = ‘wcj_product_input_fields_type_checkbox_yes_global_1’ OR option_name = ‘wcj_product_input_fields_type_checkbox_no_global_1’ OR option_name = ‘wcj_product_input_fields_type_file_accept_global_1’ OR option_name = ‘wcj_product_input_fields_type_datepicker_format_global_1’ OR option_name = ‘wcj_product_input_fields_type_timepicker_format_global_1’ OR option_name = ‘wcj_product_input_fields_type_select_options_global_1’ OR option_name = ‘wcj_product_input_fields_title_global_1’ OR option_name = ‘wcj_product_input_fields_placeholder_global_1’ OR option_name = ‘wcj_product_input_fields_required_message_global_1’ OR option_name = ‘wcj_product_input_fields_type_checkbox_yes_global_2’ OR option_name = ‘wcj_product_input_fields_type_checkbox_no_global_2’ OR option_name = ‘wcj_product_input_fields_type_file_accept_global_2’ OR option_name = ‘wcj_product_input_fields_type_datepicker_format_global_2’ OR option_name = ‘wcj_product_input_fields_type_timepicker_format_global_2’ OR option_name = ‘wcj_product_input_fields_type_select_options_global_2’ OR option_name = ‘wcj_product_input_fields_title_global_2’ OR option_name = ‘wcj_product_input_fields_placeholder_global_2’ OR option_name = ‘wcj_product_input_fields_required_message_global_2’ OR option_name = ‘wcj_product_input_fields_type_checkbox_yes_global_3’ OR option_name = ‘wcj_product_input_fields_type_checkbox_no_global_3’ OR option_name = ‘wcj_product_input_fields_type_file_accept_global_3’ OR option_name = ‘wcj_product_input_fields_type_datepicker_format_global_3’ OR option_name = ‘wcj_product_input_fields_type_timepicker_format_global_3’ OR option_name = ‘wcj_product_input_fields_type_select_options_global_3’ OR option_name = ‘wcj_product_input_fields_title_global_3’ OR option_name = ‘wcj_product_input_fields_placeholder_global_3’ OR option_name = ‘wcj_product_input_fields_required_message_global_3’ OR option_name = ‘wcj_product_input_fields_type_checkbox_yes_global_4’ OR option_name = ‘wcj_product_input_fields_type_checkbox_no_global_4’ OR option_name = ‘wcj_product_input_fields_type_file_accept_global_4’ OR option_name = ‘wcj_product_input_fields_type_datepicker_format_global_4’ OR option_name = ‘wcj_product_input_fields_type_timepicker_format_global_4’ OR option_name = ‘wcj_product_input_fields_type_select_options_global_4’ OR option_name = ‘wcj_product_input_fields_title_global_4’ OR option_name = ‘wcj_product_input_fields_placeholder_global_4’ OR option_name = ‘wcj_product_input_fields_required_message_global_4’ OR option_name = ‘wcj_product_input_fields_type_checkbox_yes_global_5’ OR option_name = ‘wcj_product_input_fields_type_checkbox_no_global_5’ OR option_name = ‘wcj_product_input_fields_type_file_accept_global_5’ OR option_name = ‘wcj_product_input_fields_type_datepicker_format_global_5’ OR option_name = ‘wcj_produ

    Could you kindly fix that asap please ?

    TIA
    Cheers
    Phil

    • This reply was modified 6 years, 7 months ago by Phil.
Viewing 2 replies - 1 through 2 (of 2 total)
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