• Resolved algo1900

    (@algo1900)


    ISSUE SUMMARY:
    Orders made with Gateways Currency Converter active are not converted back to the default currency for WooCommerce Analytics reporting, causing inaccurate data.

    FULL DESCRIPTION:
    A shop with default currency set as Costa Rican Colon (CRC) is utilizing Booster Gateways Currency Converter module to enable USD sales with PayPal. At checkout, when the customer chooses to pay with PayPal, the order total is converted to USD to complete the sale successfully. However, when the store owner reviews their sales analytics in WooCommerce, the data only shows in CRC (the USD values are not converted back). For example, a sale made for 35USD displays as 35CRC, when it instead should show as approximately 21367CRC. This causes sales data to appear much lower than it actually is. A screenshot of this case can be seen via the link provided below (the circled value was a sale in USD, but is displaying in CRC). Can the Gateways Currency Converter module in Booster be updated to handle the conversion back to the default currency post-sale?

    STEPS TO REPRODUCE:
    1. Activate the Gateways Currency Converter module in Booster for WooCommerce
    2. Complete a sale which requires a conversion from the module
    3. From the Admin dashboard left-hand menu, navigate to Analytics > Orders
    4. Scroll down to the list of orders and see that the sale made with currency conversion is displayed in the default shop currency without having been converted back.

    SCREENSHOT LINK:
    https://drive.google.com/file/d/1zMAyQq3Sygtb7d78OBMmOGh7EG-lYDCH/view?usp=sharing

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Viewing 4 replies - 1 through 4 (of 4 total)
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