Multi step donation iframe not loading in 2nd language

Hi @mahyulan,

Please refer to our guide for using GiveWP with WPML: https://givewp.com/documentation/resources/translating-give/translating-givewp-with-wpml/

My guess is that you need to enable “Language filtering for AJAX operations” in WPML: https://givewp.com/documentation/resources/translating-give/translating-givewp-with-wpml/#configuring-wpml

Yes, I already had enabled AJAX according to the description, but to no avail.

Hi @mahyulan,

I noticed that you are using breeze CACHE. Can you disable it temporarily to see if that makes a difference?

Can you also post a link to a single form page in Spanish so we can check it out?
The link you posted does not display any content: https://www.gatosyamigos.com/en/

Hello Rick,

As I already wrote: I have tried to disable all cache, but no change.

Single page with Spanish version:
https://www.gatosyamigos.com/centro-veterinario-recaudacion-de-fondos/

English version (with spinning wheel in iframe):
https://www.gatosyamigos.com/en/veterinary-centre-fundraising/

Thanks

None of your pages work. All I see is a green background as shown in this screen recording: https://somup.com/c3VuFzZgZ9

Can you double-check?

I checked in different browsers.

Hi Rick,

I have cleared all cache and now the website is back.
So please check again.

It’s still not working.

The first link still opens a green page with no content:
https://www.gatosyamigos.com/centro-veterinario-recaudacion-de-fondos/

And this page redirects to google.com
https://www.gatosyamigos.com/en/veterinary-centre-fundraising/

Two of my colleagues get the same thing.

Hi Rick,

From which country are you looking?
I have a country blocking plugin that might redirect based on your IP address.

For test I have just temporary disabled the plugin.

I’m in Mexico. Now both links both redirect to google.com

I have tested with VPN Mexico and it should be possible to access the site now.
Can you please try again?

Thanks. The form’s iframe on the English page is crashing: https://www.gatosyamigos.com/en/give/centro-veterinario/?giveDonationFormInIframe=1

99% of the time this is caused by cache. Can you temporarily disable and clear Breeze cache and see if that makes a difference?

Hi @mahyulan,

Just following up here. Do you still need assistance with this issue?

Hi Rick,

Disabling Breeze didn’t solve my problem.
So it must be something else.

Apart from not loading the form, originally I had 3 questions:

1. Why doesn’t the iframe load on the English page?
2. Where can I translate the form?
3. Why does Donations > Tools > System Info show language: en_GB, while the primairy language of the site is Spanish?

Hello Rick,

This problem is not resolved yet.
Can you please advise?

Bert