Multi Step Checkout – issues

Hi @momossa , can you try using the option:

• Disable Theme Styles in Funnel Pages (see image)

Let me know if this works out.

Thanks.

Hello, yes now the buttons are positioned at the bottom but the input fields in the Billing section have no borders.

Secondly, when I try to check out it keeps asking me to enter the shipping address even though I keep “Ship to different address off”

Hi @momossa , we are trying to recreate the issue about the borders. We will get back to you soon on this.

Meanwhile, can you try the following:

1. Edit the funnel
2. Go to the configure drawer for the checkout step
3. Go to the Edit fields tab
4. Here, in the Shipping fields tab, disable all fields.
5. Then save changes.

Now, check if the checkout page asks for the shipping address. Do let us know the outcome.

Thanks.

• This reply was modified 2 years, 7 months ago by C S Sultan.

Hello, I disbaled shipping fields and it moved to the last step. But when I place the order, it gives error “No shipping method has been selected. Please double check your address, or contact us if you need any help.”

I configured Cash on Delivery method but it seems it doesn’t recognize it.

Hi, @momossa , can you let us know what payment gateway you are using?

And, when you set up Cash on Delivery and try to process an order, what error do you see?

Hello, I fixed the issue related to CoD. Now I have more concerns:
1) How to remove the Login step completely? I don’t want to distract the customer in the beginning
2) When I reach the Thank you page, since I didn’t enter shipping information, it shows billing information and under shipping , it shows NA. That can be confusing, why can’t we just copy the billing info under shipping because this is what it is supposed to be.
3) I configured the shipping fees to be on the order level not per product. So it worked well for the main order and upsell but when I added order bump it added the shipping fees of the order bump as if it is separate order.

P.S.: I submitted a new feature please have a look, it is to make a simpler ClickFunnels style checkout. That will make the checkout process very easy and fast.

Hi @momossa , let me answer your questions one by one.

1. How to remove the Login step completely?

Ans:
You need to use the allow guest checkout option from the WooCommerce backend.

Enable the Allow customers to log into an existing account during checkout option, and your login step will be removed and user will get the option to login during the checkout process. See Image.

2. When I reach the Thank you page, since I didn’t enter shipping information, it shows billing information and under shipping , it shows NA. That can be confusing.

Ans:
Right now with our plugin you cannot duplicate the billing info to the shipping info, but you can disable the shipping info from the WPFunnels Thank You page.

Select your Thank Page and click on the Settings icon
Uncheck the Enable Shipping Details option and your Shipping Details option will be hidden from your Thank You page. See image

3. I configured the shipping fees to be on the order level not per product. So it worked well for the main order and upsell but when I added order bump it added the shipping fees of the order bump as if it is separate order.

Ans:
You could achieve this using Flat rate shipping. You can have a look at this doc for a better understanding of how to do this: https://woocommerce.com/document/flat-rate-shipping/

Do let me know if you have further queries.

Thank you.

Hello,
For point1: My settings are already allow guest with two options ticked
For point 3: My shipping fees are already flat rate but I have different shipping classes based on the product size. Nevertheless, the option for “No shipping class cost” is being applied twice one for main product and upsell and one for order bump. I tested without order bump + upsell and it was only one fee applied.

A new issue arised while testing upsells using credit card with Stripe.
It didn’t process the upsell because the order number exceed the limit. see the attached photo for details description
https://prnt.sc/iRu5dQamletk

Hello, please update I have a nee launch and these issue are affecting us.

Hi, since this issue is related to Upsell which is a Pro feature, it would be best if you reach us directly on support.

That will help you get faster support.

This forum is for our free users. Hope you understand.

Thanks.

Thanks for clarifying

@cssultan , please expedite the support process. I am getting very slow response from them and nothing is solved.

Hi, as I am personally handling your case, I am marking this thread as resolved here.

Thanks.