Multi-site bloken after a failed theme/plugin instll

  • Resolved geofflord

    (@geofflord)


    5 years, 6 months ago

    Hi there
    I installed a new site and a new for it theme and an accompanying plugin which has broken my ability to navigate to any of the sites in the Multi-site network.

    The theme I installed seemed to work OK as the site was visible and then I added the accompanying plugin which appeared to fail. but it has appeared on the left hand panel of the network dashboard, However, if you try activate/de-activate etc there is no tick box to do either.

    https://info-4all.com/wp-admin/network/

    I have looked in the FTP and the Plugin does Not appear in the list of plug ins.

    I am now unable to fix anything on any of my sites because i can no longer access the master network dashboard to add/remove themes or plugins etc.

    The Plugin also seems to have stopped some of the other sites in the network from working.

    I am at a loss

    Any assistance would be appreciated

    Geoff Lord

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Try this?

    https://info-4all.com/wp-login.php/network

    Thread Starter geofflord

    (@geofflord)

    Hi Amanda

    Thanks for your response. Unfortunately your login URL still gave the same result.

    However I did eventually manage the fix the problem myself.

    For future reference to anyone who encounters this problem of a Plugin not installing fully which will then not allow you to activate/deactivate it because there is not tick-box showing in the plugins panel the best way to solve the issue is to access the site via FTP, manually upload the offending Plugin (Unzipped) to overwrite the version currently present, and then go back to your WP Admin Panel and see if the plugin has now got a tick-box you can click. If it has then you are in luck and you can simply deactivate the plugin and that should fix the issue.

    If on the other hand the tick-box is still not showing the go back to your FTP and Comment out the plugin (rename it by adding _off) and then return to your WP dashboard and you should not be able to see the plugin listed there and your site will return to normal operations.

    Not all plugins/Themes are set up to work on Multi User sites so this can sometimes cause these problems so I generally contact the support of the vendor and mention the problem so that they either fix the problem or make other users of the Plugin/Theme aware of the possible problem

    Geoff Lord
    https://habazar.com

Viewing 2 replies - 1 through 2 (of 2 total)
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