Multi currency WPML not Converting

  • Dear Team

    I am Using WPML Multi Currency Plugin and facing Issue 

    My primary currency is USD (Rest of the world)

    And secondary currency is INR (only for India)

    Now problem is When Someone From india open my website They see prices in INR but sometimes They see prices in USD also 

    Then i have to go to my woocommerce dashboard and Disable And Again enable Your plugin To Convert prices in INR 

    Why Its happening and whats the solution

    Please help

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    Hello @umairsam,

    So far, we don’t have similar reports. I visited your site but I haven’t been able to see the issue, although our currency switcher seems to be disabled.

    Could you please indicate me how can I replicate the issue?
    Also, it would be really helpful if you tell us how and where are you adding our currency switcher.

    Thank you for your help.

    Thread Starter umairsam

    (@umairsam)

    Its been enabled 

    When you open my website you will see that product prices are in USD 

    But when someone from india opens website 

    Then sometimes it convert to Indian Rupees 

    And sometimes it shows in USD 

    It looks Like currency Converter is not working properly 

    Customers Compain That prices are not in INR its showing in USD 

    Then i go to my woocomerce setting then disable plugin and Enable It again

    Then it runs Normal 

    But after some time like 5-6 hours it Again Showing In USD 

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    Thank you @umairsam, however it may be more helpful if you share with a screenshot your multi-currency settings in WooCommerce > WooCommerce Multilingual.

    Thread Starter umairsam

    (@umairsam)

    Dear sir

    i dont know how to Add image here on this forum i tried to uplod images on google drive and inserting link here but its not working

    my images are on my phones gallery i can email the images let me know any email address on which i can send you the screenshot of plugin settings

    • This reply was modified 1 year, 4 months ago by umairsam.
    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    @umairsam, you can user a service like Snipboard.
    Please, keep in mind that we can’t provide email support.

    Thread Starter umairsam

    (@umairsam)

    These are the screenshots of my pugin settings

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    I’ve been trying to replicate this issue in my test site but it works fine:

    • I’ve set EUR for Spain only (Where I’m based) and USD for the rest of the world.
    • I’ve visited the website shop several times in a 6h gap and I haven’t noticed any changes.

    According to this, it may be related to your website configuration. It could be either the theme, plugin or a combination of both. Therefore can you do the following: check if this issue appears in your test site when:

    • Only WCML and WooCommerce plugins are activated, as it will tell us if there is an interaction issue with other plugin
    • Theme is set to a WordPress default like Twenty Nineteen as it will tell us if there is an interaction issue with your theme

    If you don’t see the issue happening in the above scenario, can you try to determine whether this is a theme or a plugin issue?

Viewing 7 replies - 1 through 7 (of 7 total)
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