Multi Currency disable or at least modify

  • Resolved cedricbaguilar

    (@cedricbaguilar)


    3 months ago

    Hi there,

    Unfortunately I have a fatal error on my website. I was playing with the different payment options of WooPayments and there was a button that allowed be to enable multicurrency for my store. Now I thought that was a good idea. Unfortunately now my site has a banner which appears each time on every site that may have a product or anything to be sold. Even if I click for a currency it doesn’t remember and shows it on every website. This is horrible and will drop my conversion remarkably. I have deactivated all payment plugins and even used the troubleshoot function but the function doesn’t disappear.

    Now a solution for this problem would either be that the shop is always in my standard currency and there is a currency switch, which as the language stays once changed and then can be changed back. This would be the best solution. If this is not possible just totally disable any multi currency option and just have a one currency shop.

    I really need help as I find nowhere a solution and I cannot think anything else but that this is WooCommerce in its code that has now been for me irreversibly changed.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello cedricbaguilar,

    Thank you for contacting Woo support.

    I visited your site and went to the Checkout page but could not notice anything odd.
    The currency is set to CHF and there is no banner appearing.

    Could you share screenshots or record a video?
    Seeing what you are seeing will give me a better understanding of the problem.

    Could you also share screenshot of the page where you enabled multi-currency feature?

    Once we have resolved this issue, I will be happy to help you set up the multi-currency feature on your site.
    Looking forward to your response. ??

    Best regards.

    Thread Starter cedricbaguilar

    (@cedricbaguilar)

    I think it is ok now, I had to deactivate quite a bit. However not sure where this was coming from and if it is permanently resolved.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @cedricbaguilar,

    I’m glad to hear that you’ve managed to resolve the issue temporarily by deactivating some components.

    To ensure that the issue is permanently resolved, we need to identify the root cause. I would suggest reactivating the components one by one, checking each time if the issue reoccurs.

    Let us know if you’re able to identify the root cause.

    Thread Starter cedricbaguilar

    (@cedricbaguilar)

    Sure! I will try to do that.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Sounds like a plan @cedricbaguilar.

    Please keep us updated on how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)
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