• Resolved halcyon819

    (@halcyon819)


    I’m having an issue with the system sending a confirmation email for every list change. Perhaps it’s a purposeful yet confusing feature?

    For example, visitors interested in becoming affiliates are asked to join list1. They receive a confirmation email, and once confirmed, the first newsletter of list1 is sent.

    If they are approved as affiliates, I use an automation to add them to list2. The system sends the first newsletter of list2 PLUS another confirmation email. The system obviously recognizes them as a subscribed user because the first newsletter of list2 is sent.

    I’ve tried tinkering with the automation to prevent this second confirmation email. Such as NOT removing them from list1 for 24 hours after the addition to list2.

    It doesn’t matter, a new confirmation email is sent for every list change as if they’re a brand new subscriber. If they purchase something, they’ll receive another confirmation email. As a temporary solution, I edited the confirmation email to say that they only have to confirm once, but I’d like to make things as simple as possible for my users. Plus, it’s slightly annoying to keep being sent emails to confirm after the 1st time.

    Any suggestions? These additional confirmation emails don’t appear to be necessary if the system is going to send the email.

    Thank you for reading

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @halcyon819 ,

    Thank you for reaching out to us.

    In regards to the confirmation emails being sent when subscribers are added to a new list, please note that this behaviour is intended. The system triggers a confirmation email if your subscribers subscribe to any of your lists, even if they are already subscribed. This is done to ensure compliance with anti-spam regulations.

    While we understand that this may seem redundant and slightly annoying for your users, it is expected behavior

    At the moment, there is no option within MailPoet to disable the confirmation email for subscribers who are already subscribed to another list.

    Of course, feel free to reach out to us if you need any more help or have other questions and we’d be happy to help.

Viewing 1 replies (of 1 total)
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