Mscan not working?

The MScan File Hash Maker process should take between 1 – 5 minutes on average depending on how many plugins and themes you have installed. Once the File Hash Maker is completed you can perform file scanning. File scanning takes anywhere from 1 – 5 minutes on average depending on how many website files are being scanned.

Check the MScan Log to see if File Hashes were done successfully and file scanning was done successfully. Most likely the problem is that the popup Browser window is not displaying the gimmicky stuff to you for some reason. Let me know what you find in the MScan log file.

Try deactivating all of your other plugins and start a scan. Let me know if this changes anything.

There is a known issue that only occurs on my subdomain sites, which is MScan freezes/hangs the site when scanning files. This may be isolated to my web host (DNS or some other server issue). This problem does not occur on any of my other sites that are not subdomain sites. I’m not sure yet what is causing this problem.

Just checking in with you. Did you try the suggestions I posted in my previous reply?

Hi there,

thanks, I tried your suggestions and nothing worked. The Mscan log file is not reading a scan except maybe the initial activation of a scan and no reports, the pop-up window dialogue seems to keep going. I deactivated all plugins and it actually showed progress but still nothing on the log.

Is there a way to uninstall and remove everything from the .htaccess file and all plugin files then reinstall?

Is your website a subdomain website? Like I mentioned previously there is something going on when scanning subdomain sites. Other than that scenario MScan has been working consisitently and generally overall. I’d be glad to login to your site to see what might be causing this problem. Typically that is not ok on WP forums. So contact me directly here > so we can get that going > https://www.ait-pro.com/contact/

Checking on the status of this problem. I forgot to mention that uninstalling and reinstalling BPS would not affect or change MScan functionality. The offer still stands if you would like for me to check this problem by logging into your site.

Also forgot to mention that you should check your server’s php error log for any clues. If you are not seeing any MScan log entries then most likely something installed on your website is blocking MScan scans or more likely something on your server is blocking MScan scanning.

And 1 other possibility I can think of, which is that you have a corrupt or damaged folder somewhere that MScan is trying to scan. Try only checking the checkboxes for these folders: wp-admin and wp-includes and run a new scan.

Resolving this thread – I still receive email notifications when a thread has been resolved if you have any other questions.