• Resolved subopo

    (@subopo)


    I am in the process of creating an e-book with MPL-Publisher. I am receiving this error message when I try to download the PDF – ???cURL?error?28:?Operation?timed?out?after?60001?milliseconds?with?0?bytes?received

    The EPUB version downloads with no problems.

    What could be causing this issue?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ferranfg

    (@ferranfg)

    Hi @subopo

    PDF files are generated on MPL-Publisher servers so this explains why it’s different between EPUBs and PDFs.

    I guess that your server is having some difficulties connecting to mpl-publisher.com (for instance, no internet connection or a firewall config) and this causes the timeout.

    Does it make sense in your case?

    Thread Starter subopo

    (@subopo)

    Thank you ferranfg, for you quick response.

    As a follow-up question, the PDF download was working perfectly until I added a number of additional chapters. I don’t think that any settings were changed in between the PDF download working and then not working. After adding about 50 new chapters, the download stopped working.

    Is there a size cap on the number of chapters the publisher can handle?

    Thanks!

    Plugin Author ferranfg

    (@ferranfg)

    Hi @subopo

    Understood. There is no limit on the number of chapters per se, but more chapters will mean more time. So I have a few comments here:

    • I’ve updated my server’s timeout to 120 seconds to see if this makes a difference.
    •  Again, I don’t know if this may apply to you, but the timeout could be triggered by an external resource (like an image) that is not available anymore.
    • ?This will take some time, but try to “refine” to find if the error is caused when a certain number of chapters is passed or when an *specific* post is included in the book (this can be related to the previous post). This will give us some hints.
    •  If your chapters contain images, try to play with the different image settings available on the plugin’s “Design” tab (embed, load from original URL, etc)
    Plugin Author ferranfg

    (@ferranfg)

    Closed due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)
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