Moyens de paiement en boucle infinie

  • Resolved lovethedev

    (@lovethedev)


    5 months, 1 week ago

    Hello ?? . J’ai créé ma boutique WordPress avec WooCommerce. Tout marchait très bien avant. Mais hier, j’ai re?u un mail de client qui m’informe que quand il fait un ajout au panier, arrivée sur la page de validation de la commande, quand il remplit ses informations, il y a une boucle infinie qui s’installe sur le récapitulatif de commande ainsi que les moyens de paiement. Il n’a donc pas la possibilité d’insérer ses coordonnées de carte pour valider l’achat. Moi-même j’ai vérifié et pareil, plus rien ne marche. Les moyens de paiement ne sont pas cliquable et cela ne permet pas à mes clients de passer commande.
    Je vous envoie le lien de ma boutique: https://www.savonnerie-abracadabulles.fr
    Ajoutez des produits et essayez de faire un paiement.

    J’ai vérifié dans WooCommerce > Etat > Rapport du système, voilà le code que j’ai obtenu:
    Je vous laisse le lien du rapport ici: https://pastebin.com/EVzx8Fx5
    Quand j’inspecte la page, voilà ce que je vois dans la console: https://pastebin.com/LeCNJA8D

    Merci de m’aider ??

    • This topic was modified 5 months, 1 week ago by lovethedev.
    • This topic was modified 5 months, 1 week ago by lovethedev.

    The page I need help with: [log in to see the link]

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  • Hey there, @lovethedev! Thanks for contacting us. I’m happy to help you.

    Thank you for the information and the reports.

    I was able to see the error on your website.

    Can you please run a conflict test to see if something external is interfering with this?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Hi! I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or?open a new topic.

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