Moving to PMP but fatal errors on import S2Member

  • Resolved Scordisian

    (@scordisian)


    8 months, 1 week ago

    Ok, so I was convinced via word of mouth to move to this plugin. I am currently using S2Member and followed the steps in this article: https://www.paidmembershipspro.com/migrate-from-s2member-to-pmpro/

    However, when I try to use the import tool the plugin throws errors and redirects me to the admin page again. I cannot import and I do not get a specific error from the javascript tool. In other words, I cannot use the plugin. I was interested to use this but if the free version doesn’t allow me to even start up the site I cannot move on . I hope there is some form of support here after reading the disclaimer in the beginning.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    Please let me know which Import Add On you are using (and send me a link to it) so that I can look further into this for you?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter Scordisian

    (@scordisian)

    Hi,

    Thank you. I am using this addon (from the article) https://www.paidmembershipspro.com/add-ons/pmpro-import-users-csv/

    I downloaded the extra advised E20R Utilities Module module as well.

    Plugin Support Jarryd Long

    (@jarryd-long)

    As this Add On is a commercial Add On, we cannot support it on these forums as this would go against www.remarpro.com guidelines.

    Please reach out to us directly at https://paidmembershipspro.com/contact for further assistance with this.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter Scordisian

    (@scordisian)

    Hi Jarryd,

    Thnx, however it states it is a paid service. I did fill in the form so keeping fingers crossed I guess.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for sending your request through. Someone will be in touch. Feel free to reach out if there’s anything else we can assist with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 5 replies - 1 through 5 (of 5 total)
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