Moving subscriptions to stripe from Worldpay gateway

  • Resolved darkravendesign

    (@darkravendesign)


    2 years, 1 month ago

    We are looking to migrate from Worldpay to Stripe. When editing the payment details of the customer in the subscription section we change to the new payment method (Stripe). However I notice that the Payment Method Token doesn’t change its data and a new field Stripe Customer ID appears which is blank.
    I am concerned that when this goes to take payment it might fail as these fields are either blank or the other token for worldpay. Will this repopulate with the right info if the payment is taken. Or is there a better way to transfer over to Stripe for customers on a subscription service.
    Any help would be appreciative.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter darkravendesign

    (@darkravendesign)

    If I removed the old Worldpay Payment Method Token and leave it blank would it work and just repopulate with the new info once a payment is tried on the next month’s subscription run using the Stripe gateway?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @darkravendesign

    We are looking to migrate from Worldpay to Stripe.

    That’s a good move, Stripe is a vastly superior payment processor.

    However I notice that the Payment Method Token doesn’t change its data and a new field Stripe Customer ID appears which is blank.

    That’s because Stripe and Worldpay are two separate payment gateways. A payment method token from Worldpay has no meaning in Stripe because they are different companies. If that’s what you’re looking for, you will need to have Worldpay provide you with a migration file that Stripe can then upload so you don’t lose your existing customers and payment methods.

    The other way is to have your customers update their payment methods on file so their credit cards are created in Stripe.

    If I removed the old Worldpay Payment Method Token and leave it blank would it work and just repopulate with the new info once a payment is tried on the next month’s subscription run using the Stripe gateway?

    No, you would need your customers to actively update the payment method associated with their subscription. That’s because a payment method saved in Worldpay has no meaning in Stripe.

    Kind Regards,

    Thread Starter darkravendesign

    (@darkravendesign)

    Many thanks. I sort of thought that would be the case but wanted to discount all options before making a potential nightmare when all the subscriptions fail in one go.
    Thanks so much for clearing it up and for the swift response.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @darkravendesign

    If you go with the option of having Worldpay create an export of all your payment methods and customers so they can be uploaded to Stripe, contact us via our support page.

    We can give you guidance that will greatly increase your chance of success.

    https://paymentplugins.com/contact-us/

    The other option is just have your customers all login on their subscription due date and have them update the payment method associated with their subscription.

    Kind Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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