Moving an order from abandoned

  • Resolved apachevape

    (@apachevape)


    3 years, 4 months ago

    We have an order in the Abandoned Order report, it does not show up in the main Orders list at all – is this normal?

    Customer has since paid by another means and I now need to mark the order as processing but I cannot see any way to achieve this.

    Any suggestions?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @apachevape,

    Thank you for reaching out to us & apologies for the delay in response.

    Can you please let us know if that user has completed the order? If yes, then it should be available in the Woocommerce order section. Is it showing in Woocommerce > Orders section?
    Is the order is paid by the backend?

    Looking forward to hearing from you.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @apachevape,

    Since we haven’t heard back from you here, We are going to go ahead and close out this thread.

    Feel free to start a new thread if you have further issues.

    Thanks!`

Viewing 2 replies - 1 through 2 (of 2 total)
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