Moved to new host. Broken

  • Resolved robsarna

    (@robsarna)


    8 years, 6 months ago

    Hi,

    I have this working perfectly on my staging server, but when i attempted to move to my live server, the booking form no longer works.

    When you click to process with the booking (after adding your name) the page just hangs and waits… nothing ever comes back

    Any ideas what the issue could be? Like i say its working on my staging and local servers… is there a server setting that needs to be on or that i am missing?

    Thanks in advance

    Rob

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter robsarna

    (@robsarna)

    UPDATE:

    It’s not broken as such, but takes absolutely AGES to return to the confirmation message.

    Any way of setting a timeout or making this quicker? It gets recorded in the backend perfectly well.

    Rob

    Plugin Author Franky

    (@liedekef)

    EME doesn’t depend on external parties, so if you have some kind of long wait, you should open up some browser debugger and see what it is waiting on. And look at your webserver logfiles and such.

    Thread Starter robsarna

    (@robsarna)

    Thanks for getting back to me Franky.

    There are no errors in the browser console. There is nothing loading… you click the button and its like the front end doesnt forward to the status message.

    Is there any settimeout option for the JS that fire when you click “send your booking”

    I dont have access to the server logs unfortunately so i’m not sure what else to try.

    Any ideas gratefully received!

    Rob

    Plugin Author Franky

    (@liedekef)

    Nope, EME is just going to the next step, no foreseen timeouts (would be weird anyway).
    Can you send me a test event url? And if no access to the server logs, then it stays second hand guessing … maybe your db server is acting up?

    Thread Starter robsarna

    (@robsarna)

    Yeah sure i can send access…. do you have an email address i can send it on?

    Thanks for your help

    Rob

    Plugin Author Franky

    (@liedekef)

    I’m not asking for admin access, just a test url for an event ??
    But anyway, see my main website for all contact details: https://www.e-dynamics.be

    Thread Starter robsarna

    (@robsarna)

    Cheers mate – theres a password on the site until its ready, have sent you an email with the password and url included.

    Thanks so much for helping out.

    Plugin Author Franky

    (@liedekef)

    For info: SMTP settings were not completed, so localhost was taken. Now there is a default SMTP connection timeout of 5 minutes (????) resulting in this extra slow behavior. The next version will have a SMTP timeout of 10 seconds (should be more than sufficient).

Viewing 8 replies - 1 through 8 (of 8 total)
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