Moved servers, images removed from all subfolders are now “uincategorized”

  • Resolved Tin Cabin Studio

    (@tincabin)


    2 years ago

    Hi,

    We’re running FileBird 5.1.4 on WP 6.1.1 with a pro license.

    We just moved from a backend dev server on Linode to our staging server on WP Engine.

    I noticed today that we are missing all of our second-level folders. Any photos that were in those folders are now “uncategorized”. Parent folders show “0”, yet those files don’t appear to count in the “uncategorized” count. The only way to get to those 1000 or so images is through “All Files”.

    Just confirmed that the file structure is still there if you drop down the folder selection under the image itself. All of these images have just been disconnected from them.

    Please advise. Did we miss a table or something?

    This organization tool has been maintained for months by our dev team and has been offered to the client as a solution. I’m hoping the fix is a simple one, otherwise this is a huge problem for us under a tight deadline.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @tincabin ,

    Thanks for coming today!

    Since you are using a pro-version, please get pro-support here:
    ninjateam.org/support

    Kind regards,
    Bruce

    Thread Starter Tin Cabin Studio

    (@tincabin)

    Oops, “uncategorized”. And thanks.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @tincabin ,

    Please reach our dev team to get pro-support via the link I attached in my previous reply.

    Thank you.

    Kind regards,
    Bruce

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Good reply.

    We’re running FileBird 5.1.4 on WP 6.1.1 with a pro license.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    ninjateam.org/support

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Moved servers, images removed from all subfolders are now “uincategorized”’ is closed to new replies.