[Moved] Billing Details no pre-filled

  • ## Original message

    David Gomez
    When shipping information is entered, it is not automatically filled in the billing information (First name, Lastname, Phone and company is no filled).

    My WooCommerce Version: 5.2.3`

    ## 26/07 – Reply from Luiggi Bellincanta

    Hello David Gomez

    Sorry we could not replicate this issue here,

    Could you check the fluidCheckout settings in WooCommerce > Settings > Fluid Checkout > Address Fields and verify if the Billing Address option is checked?

    If it is checked and is still not working please try to describe the steps you took during installation. Information on fluidCheckout setting changes, theme and plugins being used could be helpful as well.

    Best,
    Luiggi

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Luiggi, I have exactly the same problem. I have checked my settings and everything seems to be set correctly.

    Steps to recreate:
    1. add goods to cart
    2. go to the shopping cart page
    3. go to checkout page
    4. enter email address
    5. enter delivery address
    6. in step 3 of 4 despite checked box “Same as shipping address” it is not possible to go to the last step without re-filling the billing data

    Screen shot: https://i.imgur.com/tzToI10.png

    If necessary, I will provide you with other data you might need, I can even create an account for you on my website.

    Thread Starter Luiggi Bellincanta

    (@luiggiab)

    Hello Wellmadeonline,

    We could not replicate this issue on our side.
    We’ll need more information to proceed, could you send us the following information?

    – Theme and plugins being used.

    Regarding the account creation that could help us as well!

    Best,
    Luiggi

    I think the best and quickest solution would bo to give you the access to my online shop, please provide email address which I can use to send you credentials.

    Shop is still in development so there is no real orders or customers using it. Payments are also not connected yet. Feel free to change whatever you like as long as you won’t destroy the website completely ??

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @wellmadeonline,

    I agree. Please add a user with the email diego [at] fluidweb.co to your website so I can check what is happening.

    No worries, we’ll try not to make any changes.

    Anyway, as always, please take a full backup of your website before giving us access to it.

    Best,
    Diego

    Thank you Diego, I just sent you credentials.

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @wellmadeonline,

    We’ve released version 1.2.9 with the fix for the reported issue.

    For the records, this error is related to an incompatibility with the Astra Theme which was fixed in this version.

    Thanks for helping to troubleshoot it ??

    Best,
    Diego

    No worries Diego, thank you for quick reaction ??

Viewing 7 replies - 1 through 7 (of 7 total)
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