Move membership from Expired to Cancelled

  • Resolved hlhs

    (@hlhs)


    1 year, 9 months ago

    I’m using PmPro in a simple manner, just to maintain the membership DB. No automatic renewals or gateway payments. This year (for the first time in 4 years) members with an expiry date set were automatically changed to appear on the “Expired members” list (by the cron job). As admin, I renew some by hand when they pay. But others who don’t want to renew, I would like to move (by hand) so they appear on the “Cancelled Members” list and are removed from the “Expired Members” list. How can I achieve this?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mary Job

    (@mariaojob)

    Hi @hlhs,

    It is not possible to manually change the level history status of a user from ‘expired’ to ‘canceled’ from within the PMPro Dashboard or the WordPress user edit Profile page. While you may be able to do this in your database within your wpbo_pmpro_memberships_users table (the prefix wpbo_ might be different on your site), we do not recommend making changes within your database without the required technical expertise to do so.

    If you need further assistance with this, you will need to get in touch with your local WordPress developer for help.

    Kind regards.

    Thread Starter hlhs

    (@hlhs)

    Thank you for the reply. It seems strange that there isn’t an Admin dashboard way of setting the status of a member.

    I tried resetting the membership level from “–None–” to a valid level, with an expires option of “no”. This restored the membership to the normal list. I then tried resetting the level to “–None–” with cancel at the gateway ticked and the expires option still at “no”. This moved the user to the “Cancelled Members” list but also leaves it in the “Expired Members” list, surprisingly with the original expiry date set when viewed from the dashboard. I also see the membership appears in the “Old Members” list. The .csv file exported for the membership does not contain an expires date, just an ended date.

    I have to remove the membership from the “Expired members” list, because I use that to generate reminder letters. Looks like the only solution is to delete the member as a WordPress User. That removed the membership from all the lists!

    Thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)
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