Mouse scroll not working in Firefox

  • I have worked on the above website for several years without problem, using Firefox as the browser. However, recently a mouse scroll stopped working, both in the published website and the editor. In edit mode I can scroll if the cursor is first set outside of the edit window (e.g. in the right-hand side bar).

    In both cases the mouse scroll inches the window up or down a few pixels at a time (but works correctly on all other websites).

    The mouse scroll still works correctly if using the Chrome browser.

    I suspect the problem was introduced in a recent Customizr update (it is currently at V4.4.6).

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Theme Author presscustomizr

    (@nikeo)

    Hello,

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict : Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

      • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on https://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

Viewing 1 replies (of 1 total)
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