MonsterInsights Stopped Tracking UTM variables

  • Resolved Matt

    (@pkimatt)


    2 months, 1 week ago

    We noticed that GA4 stopped reporting UTM variables around February, we’re guessing this happened with version 8.24?

    Any URL that has a UTM parameter, was being stripped out when the page_view call was sent to GA4 (verified with the GA4 debugger tool). We disabled all other plugins on the site and it still did the same thing.

    We rolled back to version 8.23.1 and tested again and the UTM variables were being correctly passed to the GA4 (verified via the GA4 debugger tool).

    Are we missing a setting that we need to turn on for this? Or is there some other thing that is causing this to not work?

    We’re turning off automatic updates for this for now (which we’ve never had issues with) and see what we can do going forward for this

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @pkimatt,

    Thanks for reaching out. I’m so sorry for the trouble here.

    We’ve had previous reports of UTMs getting stripped from URLs to help?enable faster server-side caching by web hosts. We recommend reaching out to your host provider to?see what options they offer in assisting with this, as they’ll have the expertise needed to make the adjustments for your website. For example:

    • Disable caching.
    • Disable caching for specific pages.
    • Allow or whitelist?UTM parameters so they’re not stripped.?

    In more recent versions of MonsterInsights, changes to our tracking support new features that help prevent Personally Identifying Information (PII), and other parameters if configured, from being sent to Google Analytics in compliance with privacy regulations and terms of service. To learn more, here’s our announcement post: https://www.monsterinsights.com/introducing-privacy-guard-keep-personal-info-out-of-google-analytics/

    I hope this helps, but let me know if you have further questions.

    Thank you.

    Thread Starter Matt

    (@pkimatt)

    Hi Michelle, thanks for the response, but it is not related to caching on the host at all, because the UTM parameters are correctly sent to Google Analytics when we’re using version 8.23.1.

    The issue only occurs when we update the plugin to version 8.24

    Plugin Support Michelle D.

    (@devmich)

    Hi @pkimatt,

    Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

    Thank you.

    Thread Starter Matt

    (@pkimatt)

    Thanks Michelle — I have submitted support ticket #4445231

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.