Mongoose plugin works on Smartphones but not on browsers on laptop.

  • Resolved medway

    (@medway)


    5 years ago

    I am new to Mongoose plugin it works fine on smartphones but I have tried several browsers on laptop and Facebook Chrome, “Edge”; IE and non of them work.

    It is set up in right bottom footer below the words: Click below to view our facebook page

    The setting in my Widget are as follows:

    Title:
    Click below to view our facebook page

    Page URL:
    coventryweddingcars

    Width:
    300

    Height:
    400

    Cover Photo:

    Show Facepile:

    Page Tabs:
    Timeline
    Events
    Messages

    Hide Call To Action:

    Small Header:

    Adaptive Width:

    Display link while loading:

    Link text:

    Language:

    I hope someone can point this newbie in the right direction please.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cameron Jones

    (@cameronjonesweb)

    Hi @medway,

    I’ve checked your site and I can see the plugin fine on Chrome, Firefox and Edge. I suspect it could be an adblocker or antivirus on your machine that is block the plugin from displaying. Please try turning off any adblock or antivirus extensions or applications and see if that makes a difference

    Thanks

    Thread Starter medway

    (@medway)

    Thank you Cameron, you are correct I deleted adblocker made no difference exited virus checker in my my case Kaspersky and Mongoose plugin worked.

    However, this does leave a problem that most potential clients of this website probably have a virus checker installed.

    So is there something that can be done to make Mongoose acceptable to virus checkers?

    Plugin Author Cameron Jones

    (@cameronjonesweb)

    Unfortunately there’s nothing I can do about anti virus software. If you’re running software that is blocking Facebook scripts from running, then any plugin like this one that relies on access to Facebook will not work. Users have the right to control their browsing experience and there isn’t a way to technically get around it either

Viewing 3 replies - 1 through 3 (of 3 total)
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