Mollie Slow Redirect To Bank Payment Page

  • Dear Mollie Support Team,

    We hope this message finds you well. We are currently experiencing a significant delay in the redirection process to the payment page after selecting a bank when placing an order on our website through Mollie payment integration.

    Specifically, once a customer selects their preferred bank for payment, there is a considerable waiting time before they are redirected to the actual payment page. Additionaly, we also experience very long loading times when switching from iDeal to Ban contant payment option.

    We understand the importance of a seamless payment experience for our customers and wish to address this delay promptly. Could you please provide guidance on how we can resolve this matter? We would greatly appreciate any insights, suggestions, or possible solutions to improve the redirection speed from bank selection to the payment page.

    Here are some additional details that might be helpful:

    • Platform: WordPress with Woocommerce
    • Mollie Payment for Woocommerce plugin version: Versie 7.3.9

    We value our partnership with Mollie and look forward to your assistance in resolving this issue. If there are any further details or information required from our side, please let us know, and we will be happy to provide them.

    Thank you for your attention to this matter, and we appreciate your prompt response.

    • This topic was modified 1 year, 5 months ago by calmind.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @calmind

    From your description, it sounds like the problem may not necessarily be related to the Mollie plugin, but could possibly be due to another process that is causing delays in creating the order and calling the Mollie API.

    To isolate the potential cause, we suggest performing a conflict test: How to Test for Theme and Plugin Conflicts.
    This involves temporarily disabling all other plugins apart from WooCommerce and Mollie and checking if the delay persists. Ideally, this is done on a separate staging site not to disrupt the availability of your production site. This method can help identify if there is an issue with compatibility between the Mollie plugin and other plugins installed on your WordPress site.

    Here are the steps for a standard conflict test:

    1. Firstly, create a complete backup of your website. This is crucial to prevent any loss of data.
    2. Deactivate all the plugins on your website except for WooCommerce and Mollie.
    3. Clear the cache on your website and browser to make sure you are seeing the most recent version of your website.
    4. Test your checkout process to see if the issue persists.
    5. If the problem is resolved, reactivate your plugins one by one, testing the site after each activation to identify the potential plugin conflict.

    If you’re still encountering the problem after performing this conflict test, it would be advisable to directly contact the Mollie Technical Support for further assistance.

    We’re hopeful that this procedure will assist in pinpointing the issue.

    Kind regards,
    Niklas

Viewing 1 replies (of 1 total)
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