Modules Settings Not Appearing

  • Resolved nashsclay

    (@nashsclay)


    3 years, 4 months ago

    Hello. Before we buy the pro version of this product we tried testing this plugin and are having issues with the Modules. All of the modules settings will not appear when the Settings button is clicked on any of the modules. I have tried different browsers. I have already did some googling as the error shows an ajax error when using Inspect on the web browser.

    POST https://<domain_removed>/wp-admin/admin-ajax.php?_fs_blog_admin=true 400 (Bad Request)
send	@	jquery.min.js?ver=3.5.1:2
ajax	@	jquery.min.js?ver=3.5.1:2
s.ajax.s.ajax	@	jquery-migrate.min.js?ver=3.3.2:2
ajaxRequest	@	functions.js?ver=3.5.1:866
getFieldsValue	@	functions.js?ver=3.5.1:742
showModal	@	functions.js?ver=3.5.1:592
(anonymous)	@	functions.js?ver=3.5.1:436
dispatch	@	jquery.min.js?ver=3.5.1:2
v.handle	@	jquery.min.js?ver=3.5.1:2

    When the Settings button is clicked, the Settings box does show but it looks like a number of gray boxes trying to load.

    Wordpress version 5.7.2
    Uncanny Toolkit for Learndash 3.5.1
    Learndash LMS version 3.4.1.1

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @nashsclay ,

    Sorry to hear about the issue. I’m afraid this would be unique to your site and is likely a conflict with something else in your environment. If you having a Staging environment, could you try switching to a default theme (like Twenty Twenty) and disable all plugins except the Toolkit to see if that works? Assume it does, gradually reenable plugins to trace at which point it breaks? Sorry, there are too many possibilities for the error being reported and the conflict tracing would help to isolate what’s breaking things.

    Thread Starter nashsclay

    (@nashsclay)

    Thank you for the prompt reply, @uncannyowl. I did some testing, a base install of WordPress and install of just Uncanny plugin worked. I did not install Learndash LMS. We have another site with many of the same plugins (without LearnDash LMS as well) and I tested the plugin on there and it worked there as well. I will do some comparisons and see what plugin is causing the issue and post my findings back here. If the issue lies in Learndash LMS, would their team need to work with their plugin or would your team need to update your plugin?

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @nashsclay , having LearnDash installed is definitely not a requirement (though we don’t test against that scenario). For the conflict tracing it’s fine if you only have the Toolkit active, nothing else. It sounds like you did and it’s fine, so you should try to gradually reenable plugin and see if you can when it fails.

    Since you mention things work on another site with the same plugins, have you been able to rule out the theme, WordPress version or another difference? Even if the plugins are the same, if the theme is different (especially the child theme), that could account for the deviation.

    And if you do happen to trace it to LearnDash alone, we’ll try validating it on our side and if a fix is needed we’ll make one (but you’re not alone in using the Toolkit without LearnDash and we haven’t had other reports, so that probably isn’t it).

    Thread Starter nashsclay

    (@nashsclay)

    Hello team. After further review of the plugins, a caching program that was already not activated was the issue. W3 caching is the plugin that needs to be not just deactivated but uninstalled. Now the settings popups are working correctly. Just want to post this incase anyone else has the same issue we did. Thank you!

    Plugin Author Uncanny Owl

    (@uncannyowl)

    That is very strange. I wonder why it was still interfering with our plugin while it was disabled. Thanks for the update, we’ll have a look on our side to see if we can reproduce it too.

Viewing 5 replies - 1 through 5 (of 5 total)
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