module file change, fatal error, scan failed

  • Resolved rokokneslite

    (@rokokneslite)


    2 years, 1 month ago

    There’s fatal error’s notif like this . Description scan failed. Code :

    id               => 10850
module           => file_change
type             => fatal
code             => file-scan-aborted
timestamp        => 2022-09-16 11:31:56
init_timestamp   => 2022-09-16 11:31:40
remote_ip        => 2001:41d0:700:4e82::
user_id          => [empty string]
url              => https://mydomain.com/url?nowprocket=1
memory_current   => 27776744
memory_peak      => 28530736
data             => Array
    id      => file-change
    step    => get-files
    chunk   => plugins

    Look at the end of url. There is ?nowprocket=1 , even though I don’t use wp-rocket plugin. What does that mean?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @rokokneslite, thank you for reaching out. Could you please check the Security Logs and see if there are successful scans? If so, there’s no need to worry, as the file scan likely ran into a network issue and couldn’t complete the scan. As for the “?nowprocket=1” parameter in the URL, I’m uncertain to what caused this. I would recommend conducting a conflict check, clearing all server and plugin cache, then triggering a file change to see if the parameter is still there. I hope this helps!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @rokokneslite, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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