Modula broke my site

  • Resolved archimedes144

    (@archimedes144)


    4 years, 10 months ago

    Hi there,

    since the latest update up to 2.3.1 (wich i did this morning) my entire site is broken, i’ve no idea what happend – my ngnix server is giving me a 502 error page.

    When (temporarily) renaming the plugin folder “modula-best-grid-gallery” my frontend was reachable again (and vice versa).

    now rolling back to 2.2.8 fixes the issue – anyone else?

    kind regards, Alex

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @archimedes144,

    Thank you for reaching out to us!
    Unfortunately this has not happened before so I am unsure what could be causing this.
    We will need to investigate further.
    Can you please update again and send us the PHP error log so we can take a look?

    Thank you so much,
    Mihaela

    Thread Starter archimedes144

    (@archimedes144)

    Hi Mihaela,

    tried update once again, site was going down again – unfortunately i’ve no access to the php error log at the moment.

    now 2.2.8 is installed again, showing me the update to 2.3.1 -> in the changelog is saw version 2.3.0 –> maybe this skip is a problem (for my WP)?

    can i do a uninstall of 2.2.8 and install 2.3.1 without losing modula data (galleries, settings)?

    thx for help,
    /Alex

    Hi Alex,

    I apologize for the delayed response!
    If you deactivate > then delete 2.2.8 and then install 2.3.1 you will not lose your galleries/settings, etc.

    That skip should not be the issue. It’s really strange behavior and I would love to help get to the bottom of this. However, without more information (PHP error log) we cannot tell why this happens on your end. I am so sorry.

    Warmly,
    Mihaela

    Thread Starter archimedes144

    (@archimedes144)

    Hi Mihaela,

    deactivating, deleting and reinstall does not resolve the problem.

    For testing i moved the whole WP-installation to an other webserver (nginx -> apache) and the update worked fine.

    No idea what was going wrong under nginx, anyway -> thanks for your support ??

    kind regards, Alex

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Modula broke my site’ is closed to new replies.