Modifying order after pre-auth

  • Resolved dqr79

    (@dqr79)


    4 months, 1 week ago

    Hello,
    I have the following issue with Woocommerce Square – if a customer uses the Square payment gateway for a purchase, it pre-authorizes the payment, but occasionally I have to modify the order manually, eg remove an item – which obviously decreases the order total. However, i this case, when I capture the payment, the original pre-authorized payment gets captured on Square, not the order total. Is there anything I can do to fix this?
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there @dqr79

    Best to authorize payment first, then edit (removing the required items), and proceed with a refund.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter dqr79

    (@dqr79)

    Hello anastas,

    Thank you for your response.

    Are you saying that the flow I asked about is not gonna work and there is no solution for it, only the refund approach would work?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dqr79

    Yes, you’re correct. If you need to modify the order after pre-authorization, the recommended approach is to capture the payment first and then process a refund for the removed item.

    It’s because there isn’t a built-in option to adjust the pre-authorized amount at this time. The Square API doesn’t allow for changes to the pre-authorized amount.

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dqr79

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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