Modify Order Details did not update in Afterpay

  • Hi,

    An customer placed an order for $1500 on Jan 12 and we received the order token from Afterpay Jan 12, 3:21 pm. Later the customer wanted to remove an item which occured at 3:34pm same day which brought it down to $500 in woocommerce, but afterpay still captured $1500 when the customer finalized payment.

    What is the process to updating orders in the systems to reflect correctly?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Afterpay

    (@afterpayit)

    Hi @leofx4

    Thank you for your message.

    In case a consumer wants to cancel some of the items after paying for an order, merchants can process a partial refund through the order details page before dispatching the order. Please follow the instructions here:
    https://woocommerce.com/document/woocommerce-refunds/

    Thank you.

    Thread Starter leoeff

    (@leofx4)

    @afterpayit In this case the customer didn’t pay yet, and wanted to remove the product before confirming

    Plugin Author Afterpay

    (@afterpayit)

    Hi @leofx4,

    Thanks for the message.

    The method for doing so would depend on the consumer journey, but there are two points that matter.

    1. The consumer would need to close the Afterpay checkout window / tab, because it was initiated with the original order amount and cannot be changed once initiated.
    2. If the consumer changed the cart themselves, then a new Afterpay checkout should be initiated by starting over (i.e. going to the WooCommerce checkout and placing a new order). If it was a store admin that updated an order for a consumer, then the admin should send the ‘pay for order’ link back to the consumer. Once the consumer attempts to pay again, a new checkout will be initiated with the correct order amount.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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