• Resolved rgraulus

    (@rgraulus)


    Hi – Last week we could not get into our Group Meeting. I’m the administrator of both the Group and the website. I initiated the meeting and couldn’t get in myself. I got a message telling me that we couldn’t start the meeting because the moderator has not joined yet. I’ve never had this message before. I also can’t find anything in documentation or settings that refers to a moderator role in setting up a meeting. Please advise. Thanks.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Cytech

    (@cytechltd)

    Hi,

    It seems that the Jitsi Team no longer offers a free official service. However, since Jitsi Meet is an open-source project, you can either use any of the community running instances or set up your own instance (requires technical expertise). To configure the plugin to use another Jitsi instance, you need to change the domain attribute in your group settings.

    Thanks

    The Support Team

    Thread Starter rgraulus

    (@rgraulus)

    Hi,

    The domain I’m using is https://8×8.vc/ which is still shown as an official server for the community run instances. Am I missing something??

    Best

    Rik

    Plugin Author Cytech

    (@cytechltd)

    Hi,

    Sorry for not explaining this in more detail. By saying ‘free service,’ we meant that both official domains, meet.jit.si and 8×8.vc, now require the first user who creates the meeting to authenticate (via Google, GitHub, or Facebook) before being able to initiate it. By doing so they become a moderator for the meet and all the other users are able then join without any further action. This is a new step that cannot be performed by the embedded clients (via the IFrame API). More information on this subject can be found here: https://jitsi.org/blog/authentication-on-meet-jit-si.

    So, currently, the only options available are either to join any of the community-running instances (https://jitsi.github.io/handbook/docs/community/community-instances) or set up your own instance (https://jitsi.github.io/handbook/docs/devops-guide). To configure the plugin to use a different Jitsi instance, you need to change the ‘domain’ attribute in your group settings.

    Thanks,

    Thread Starter rgraulus

    (@rgraulus)

    Hi,

    Thanks for getting back to me on this! Can you provide instructions on how this authentication works?  What is the process to become a moderator for a meeting? Do you have to do this every time you set up a meeting or only one time when you activate BuddyMeet for a particular group? Right now I’m using 8×8. How do I “join” the 8×8 community-running instance? I do have a Github account. Please advise.

    Best

    Rik

    Plugin Author Cytech

    (@cytechltd)

    Hi,

    Currently, using authentication via the embedded client isn’t possible. To join another community instance, access the settings of the specific group, navigate to the BuddyMeet tab, and update the domain field. This is a process that you have to do for each new group. However, we’re planning to introduce the capability to centrally set the default domain for all meetings.

    Thanks,

    Thread Starter rgraulus

    (@rgraulus)

    Hi,

    I’m the administrator for our website and using the 8×8 community instance for BuddyMeet in our Groups which I created a few months ago. Last week I could not initiate a group meeting because of a message “moderator has not joined the meeting”. I am the moderator and I do have Google, Github account. My question is how this authentication works and if there is anything I, as a user and initiator of the meeting, have to do when we start a new meeting. I was not prompted to authenticate myself which is why I’m wondering how this authentication process works. So far, I have not received a clear answer on this question!

    Best – Rik

    Plugin Author Cytech

    (@cytechltd)

    Hi,

    As we have explained in our previous replies, the answer remains that authentication is not possible. This process has not been implemented by Jitsi Meet for the embedded web clients, which are the ones that display the meeting inside another web page, as this plugin does.

    Thanks

    • This reply was modified 1 year ago by Cytech.
    Thread Starter rgraulus

    (@rgraulus)

    I activated BuddyMeet in another group. I’m using 8×8.vc as the domain. I do get the “Wait for Moderator” message. Since I’m the moderator I click on the blue Log-in button. Then I get the message “The video call has been ended”. So my question is: why does it not allow me to login? Where (and with whom) do I set up an account? Please advise.

    • This reply was modified 1 year ago by rgraulus.
    Plugin Author Cytech

    (@cytechltd)

    Hi,

    Click on the ‘Manage‘ menu for your newly created Group, then navigate to the ‘BuddyMeet‘ tab. Finally, update the value in the domain field from 8×8.vc to meet.mayfirst.org (or choose another community running instance).

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Moderator Has Not Joined The Meeting’ is closed to new replies.