Model only loads when Logged in as Admin

  • Resolved huntersinclair

    (@huntersinclair)


    1 year, 1 month ago

    I can’t seem to figure out what is going on – this was working for a while, but recently added a new model and it does not want to load and now none of the other models are loading as well. When I am logged into wpadmin and view the page (with the admin bar at top) it loads the model fine. However, if I log out and visit the public page it doesn’t load – it appears to load halfway and the loading bar gets stuck. I have disabled all other plugins on the website completely and do not know what is going on. Perhaps this is an issue with my theme – I am using Genesis theme if that matters?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author webandprint

    (@webandprint)

    Thank you for using my plugins Hunter. Sorry you are experiencing an issue.

    Which version of the AR for WordPress plugin are you using and have you recently updated it around the time of the issue starting?

    • This reply was modified 1 year, 1 month ago by webandprint.
    Thread Starter huntersinclair

    (@huntersinclair)

    I was using the most recent version – then I reverted back to an old copy of the site we had where it was working. It was not consistently working but we narrowed it down to an iOS version issue (I Think) – there is a lot of discussion that something happened in iOS 17+ that is causing the Quickviewer to close – it has something to do with how it handles blob vs usdz file format – I don’t know how your plugin or related libraries work and why being logged in as admin somehow lets it work vs being logged out – but according to a blog post – updating the mimetypes to remove the blob streaming options and just have the following seems to have fixed the issue (at least for us for now): See below if you are using the WP Add Mime Types plugin you can add these to the overrides if you are having similar issues. I don’t know if you are able to add an update to your plugin to help solve this or not but that was the issue for us.

    usdz = model/vnd.usdz+zip
    reality = model/vnd.reality

    Plugin Author webandprint

    (@webandprint)

    The plugins currently have the mime type set as follows:

    usdz = model/vnd.usdz+zip|application/octet-stream|model/x-vnd.usdz+zip

    reality = application/octet-stream

    I will update the reality mime type for the next version release as follows:

    reality = model/vnd.reality|application/octet-stream

    However that doesn’t explain your issue with being logged in or not.

    Do you have any plugins or theme settings that maybe modifying or affecting your javascript output on the public site? Perhaps an optimisation plugin? There maybe a conflict with something on the public site that is not loading in the admin side. Please try disabling your other plugins and see if that solves the issue.

    Thread Starter huntersinclair

    (@huntersinclair)

    No – we literally disabled every other plugin and also switched from Genesis theme to one of the twenty default themes and it still had this issue. The only other thing that might come into play is this is on wpengine – so their server config and caching might come into play here – but that is not something we have control over.

    I don’t know why this fixed the admin vs logout – the only thing I can think of is that perhaps it is using the file mime type as admin and blob when logged out? I don’t know how it all works – but this seems to be some new issue with 17+ iOS versions. Sorry I can’t be of more help explaining.

Viewing 4 replies - 1 through 4 (of 4 total)
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