Modal disappears after submitting email address

  • Resolved Roland

    (@myassetsmarketing)


    6 years, 1 month ago

    Hi Team,

    We recently installed the plugin and it worked well except for one thing–when we enter the email to the form and submit, the page loads and the form disappears or minimized somehow.

    I hope you can assist us, our website is not live yet though.

    Thanks,
    Roland

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Lap

    (@lapzor)

    Please share a link to your website so we can take a look at this when your site is live.

    Note that Mailchimp for WordPress plugin does not come with a modal dialog, are you using Boxzilla for that?

    Hi Roland,

    I think this is feature of the plugin. Go to the plugin:

    Mailchimp for WP > Form > Settings > Hide form after a successful sign-up? > Yes/No

    You probably have YES selected.

    Hope that Helps!

    ——————-

    Lap,

    I am having the exact opposite effect. I have “YES” selected but the form remains on the page after a successful signup.

    The site is currently in development mode so you won’t be able to see it. Does it make a difference where the form is located – such as in the body or in the footer, etc?

    Thx,
    Anthony

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @roland, @anthony,

    For us to be able to test, you will need to put the form online and share a link with us. It does not matter where the form is placed on your page.

    Also, do rule out any theme conflict, test it with the default WordPress theme enabled.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    There have been no replies to this topic, so I’m marking this as resolved. Please do let us know if you’re still experiencing an issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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