Mobilepay app in Shopify

  • Resolved apieceofnature

    (@apieceofnature)


    1 month, 1 week ago

    Dear Support

    We use the mobilepay app in our shopify account and have been told to put forth our issue here.

    If a customer purchases the very last item of a product they get an error message stating that the product is unfortunately sold out. And instead of getting a “thank you for your purchase” message they are redirected back to the shop. BUT in fact the purchase do go through as an actual purchase. As you can imagine, this creates a lot of confusion.

    This only happens when the mobile pay app is being used as payment option (I have also tried all the other payment options).

    I have had a long correspondence with shopify and they eventually referred me to you guys as it only happens with this app.

    I hope to get some help. Thanks.

    /Martin

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Iver Odin Kvello

    (@iverok)

    Hello,

    Unfortunately, this forum is for the support of the Mobilepay payment gateway for WooCommerce only- not shopify. We are not familiar with Shopify, nor with its Mobilepay integration. Sorry to not be able to help.

Viewing 1 replies (of 1 total)
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