Mobile version: Paypal Express does not charge shipping costs

  • Resolved democracymedia

    (@democracymedia)


    8 years ago

    Hello there,

    my online shop is live and running. One of my customers paid via Paypal Express checkout and DID NOT PAY any shipping fee! (Usually every customer needs to pay 3,95€)

    Unfortunately I can′t post a picture here…but this is what I found out:

    the MOBILE checkout doesn′t show the shipping fee! (it perfectly works on computer) –> woocommerce submits the costs WHITHOUT the shipping fee to paypal (express) and they charge the wrong amount (and tell me it′s not their fault)

    If I activate the option “Versand / Versand Einstellungen / Aktiviere den Versandrechner auf der Warenkorb-Seite” woocommerce is able to show the shipping fee BUT it shows the shipping calculator as well (which doesn′t make any sense for me as it costs 3,95€ no matter what)

    Can you somehow change it, so that the shipping costs are shown at the shopping card but without a shipping calculator?

    Thanks a lot!
    Marie

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Even if the shipping costs are not calculated automatically on the cart page, shipping costs should be calculated on the Checkout page and sent to PayPal. Does this behavior occur for all shipping costs? You can test with the default Flat Rate option.

    You can tell WooCommerce to use a default shipping location:

    https://cld.wthms.co/18bn/4CDNIlx2

    moggyone

    (@moggyone)

    Same thing here, no shipping costs are included.

    Changing the “Default Customer Location” to “Geolocate” (as suggested above in screenshot) is not a solution, as someone might want to purchase something and get it shipped to another location which has a different shipping cost (this has happened many times).

    Please make this plugin button go on the checkout page, instead of the cart page, so that it can take into account shipping costs and different shipping destinations. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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