Mobile search results differentiate from desktop search results

  • Hi,

    We’ve got an issue on a client website.
    Whenever we perform a search query on a desktop computer (as defined by viewport height and width), the result count is usually a few items off. For example, we’ve got 30 products with text string ‘x’ in it, when trying to do a search for ‘x’, AWS only returns 27 or 28 results.

    On mobile devices, strangely, the correct amount of products are returned as supposed.

    Also, AWS is quite slow.

    FYI, there are no caching or ‘speed up’ plugins are enabled, or installed even.

    What we’ve done so far:

    • Cleared the AWS cache (only made the plugin slower of course)
    • Rebuilt the AWS search table
    • Altered the taxonomies to search in, by excluding and including them several times
    • Gotten rid of unnecessary plugins/code in general

    Any help is appreciated!

    Thanks.

    Yours,
    Thierry

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter compupower

    (@compupower)

    We have now disabled the cache and only allow the product title to be looked at for search results and re-indexed the table again. Works now, but it’s not quite as smooth as supposed, right?

    Plugin Author ILLID

    (@mihail-barinov)

    Hi,

    Very strange indeed.

    So, as I understand, the issue was solved?

    Can you suggest what cause this issue? If you enable search not only via product title will this problem appears again?

    Thanks!

    Thread Starter compupower

    (@compupower)

    Good evening,

    Well, kinda.

    I believe — just being rational, I’m still learning code and all — I think that the cache is overridden by website visitors who have a out-dated version of the website still stored in their browser.

    Right now, we’ve enabled searching for content and category again. We believe the problem is not related to the search term.

    Purely a caching issue, afaik. However, caching is needed for us in order to have search queries processed more quickly. Having disabled the cache, we decided to reduce the amount of content to be searched through, that’s why we limited the search query to solely the product title.

    Hopefully I’ve informed you well enough. We’re fine for now — without the cache..

    Thank YOU for taking the time.

    Yours,
    Thierry

Viewing 3 replies - 1 through 3 (of 3 total)
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