Mobile Scroll

Hi @christina789

Thank you for writing in.

Could you please provide us your site URL so that we can check on this and provide you a better solution.

Regards!

Hi @alsonthakuri

Here is the URL to our site – https://lpe.msvdev.com/

Thanks so much!

Hi there,

Sorry for the late response,

We have checked the issue that you have mention in the above forum and the pop-up banner is working fine in the mobile device as well. Could you please check the screenshot for your convenience. Click the link. If you have any queries then, please do let us know.

Regards!

Hi @anjeelastha01

It doesn’t appear to be working on my phone, or any other mobile device that I have checked.
It does work on smaller screens, but it has to be on a laptop / desktop.

Here is a screenshot of what it looks like on an iPhone – https://prnt.sc/rps1ju

Appreciate your help with this!

Hi there,

Thank you for writing back,

We have checked the site and it seems like you have deactivated the plugin. Could you please activate it again so that we can recheck and get back to you asap. If you have any queries then, please do let us know.

Regards!

Hi @anjeelastha01

The plugin is definitely activated ??
If you could take a look that would be great, we are still finding the issue where the popup will not scroll in mobile screens.

Thanks,
Christina

Hi @christina789

Thank you for writing in.

We can see any popup banner appearing on your site. Could you please provide us a screenshot of the banner so that we can check and provide you a better solution.

Regards!