Mobile Responsive Issue with Esri When Directed from External Link

  • Hello,

    I’m having a really odd issue that I cannot figure out. If someone goes directly to the site: https://www.waahonua.com, on a mobile phone, then clicks “Voyage Dashboard” from the menu bar, they get directed to the mobile version of the Esri (ArcGIS) dashboard as they should. However, if (also using a mobile device), they type in the direct url for that page (https://waahonua.com/voyage-dashboard/), it only shows the desktop version, which looks terrible.

    Why is that? And more importantly, how can I fix the issue?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    In the desktop version the menu associated with this URL: https://waahonua.com/voyage-dashboard/

    While in the mobile view the same menu item associated with this URL: https://www.arcgis.com/apps/dashboards/0a66f25fe0c44ae397b7e958a4ef003f

    Please go to Appearance > Menu and try to change the URLs for that menu items.

    For troubleshooting, please do the following steps and let me the results:

    1- Head over to WP Dashboard > Plugin.
    2- Deactivate all plugins.
    3- Then, first activate the Ocean Extra plugin.
    4- Check your issue.
    5- Then, activate your plugins one by one
    6- After activation of any plugins, check your issue

    Note: if you have a cache plugin or server cache. You need to clear its cache contents or disable them.

Viewing 1 replies (of 1 total)
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