Mobile Menu Closes Before it Can Be Accessed

  • The menu has recently stopped working when accessed by a mobile device (iphone or ipad). When I click on the menu icon, the menu block opens, then immediately closes, leaving no opportunity to select a page. This worked correctly for a long time and only stopped working in the past month. I cannot find a setting in Krystal Lawyer that fixes this issue. It occurs in Safari and Firefox mobile versions, but works correctly in desktop mode.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @rashkind

    Thanks for reaching out
    It seems like it’s a cache issue.
    Please clear your browser cache or try with incognito mode or private browsing.

    Let us know if this works for you

    PS: We have already emailed you regarding this 2 days ago

    Best Regards

    Thread Starter rashkind

    (@rashkind)

    Thank you, but I have cleared caches, tried on both Safari and Firefox, in private browsing and incognato mode, and the problem occurs with all of them in iOS mode. This is where the menu appears centered on the top of the page as an icon.

    When I touch the icon to activate the menu, a white block with the menu opens for a fraction of a second and then closes. The icon becomes an X. This has only occurred since your last update for the theme. At that time, both the title-header and menu auto-shifted to the top center and this problem began. Previously, the title-header was left-justified and the menu icon was right-justified. I cannot now change the justifications with any setting within Krystal Lawyer.

    Also, I did not receive an email from you about this problem. Other than a “Howdy” email this morning about an automatic plugin update, the last email I received from WordPress was on July 8, stating my account had been set up.

    • This reply was modified 3 years, 4 months ago by rashkind.
    • This reply was modified 3 years, 4 months ago by rashkind.
    • This reply was modified 3 years, 4 months ago by rashkind.

    Hi @rashkind

    Please try the following CSS

    @media (max-width: 991px) {
    #krystal-main-menu-wrapper .navbar-collapse.collapse.show {
    	display: block !important;
    }
}

    Copy & Paste it in Appearance -> Customize -> Additonal CSS

    Also, clear the browser cache once again ??

    Let us know if this works out

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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